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Contact form is not found when we change language

This topic has 6 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

atahan

Participant

December 13, 2023 at 13:52

Hello,

Our products page main language is english. Contact form works fine for it. But if i change it to another language for the products. Contact list gives not found error.

https://prnt.sc/kq1oMyHQ40Pt

Please, contact administrator
for this information.

#376546 Copied Theme version: 9.2.5

5 Answers

Rose Tyler

Support staff

December 13, 2023 at 15:25

Hello, Atahan,

We appreciate your reaching out to us and for choosing XStore for your needs.

To proceed further, we kindly request that you provide us with your FTP access credentials.
This should include the FTP host, username, password, port number, and encryption type. If you require assistance in creating these credentials, we advise that you contact your hosting provider for expert guidance and support.

Thank you for your cooperation.

Kind Regards,
8theme team

#376570 Copied

atahan

Participant

December 13, 2023 at 15:46

Hello,

it is aws lightsail platform. Infos are provided.

Please contact administrator
for this information.

#376575 Copied

Rose Tyler

Support staff

December 13, 2023 at 16:25

Hello, Atahan,

We appreciate your prompt response.

We need credentials that can be used to connect using FileZilla.
Could you please provide FTP host, FTP username, FTP password, FTP port, FTP encryption?

Kind Regards,
8theme team

#376578 Copied

atahan

Participant

December 14, 2023 at 00:36

Hello,

I am going to show you how you can connect with filezilla. Please look screenshot on private content area.

PS: Also, the issue is saving is not working -> https://prnt.sc/oVbC2vBdXaxb
So, when i change the contact form it will be working. But it doesn’t save it.

Please contact administrator
for this information.

#376603 Copied

Rose Tyler

Support staff

December 14, 2023 at 15:35

Hello, Atahan,

We are pleased to inform you that the issue has been resolved https://prnt.sc/U9BlyTNSDmXj.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

#376685 Copied
Tagged: contact form missing woocommerce, language switch issue woocommerce, missing contact form wordpress, woocommerce language change issue, woocommerce multilingual troubleshooting, wordpress templates language problem
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