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Contact form not working - by ididntlearnincollege

This topic has 14 replies, 3 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

ididntlearnincollege

Participant

October 10, 2014 at 18:35

Hi,
The contact form is not working. I have put my email address under the “theme settings” but when I fill out the form, I am not receiving any emails. Please help.

#19246 Copied

13 Answers

Eva Kemp

Support staff

October 10, 2014 at 18:55

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#19247 Copied

ididntlearnincollege

Participant

October 11, 2014 at 13:51

Helllo,
Uhhh. What does that mean? You want my username and passwords?

#19282 Copied

nearhoff

Participant

October 11, 2014 at 14:01

I am having same issue. Please help.
http://www.soleelux.com

Please, contact administrator
for this information.

#19284 Copied

Eva Kemp

Support staff

October 11, 2014 at 15:27

Hello @nearhoff,

Please provide us with FTP access as well.

Thank you.
Regards,
Eva Kemp.

#19294 Copied

Eva Kemp

Support staff

October 11, 2014 at 15:31

Hello @ididntlearnincollege,

Yes, we need username and password to your FTP account and wp-admin panel.
Thank you.

Regards,
Eva Kemp.

#19297 Copied

nearhoff

Participant

October 11, 2014 at 15:34

See private.

Please, contact administrator
for this information.

#19299 Copied

ididntlearnincollege

Participant

October 11, 2014 at 20:03

here ya go.

Please, contact administrator
for this information.

#19319 Copied

Eva Kemp

Support staff

October 11, 2014 at 20:31

Hello @ididntlearnincollege,

Please provide us with the site url as well.

Thank you.
Regards,
Eva Kemp.

#19325 Copied

nearhoff

Participant

October 11, 2014 at 20:40

n

#19329 Copied

ididntlearnincollege

Participant

October 13, 2014 at 14:37

Here you go

Please, contact administrator
for this information.

#19460 Copied

Eva Kemp

Support staff

October 13, 2014 at 16:23

Hello @ididntlearnincollege,

You have old theme version. Please update it to 1.3 version as well as Woocommerce plugin.
After that check mail form again.

Don’t forget to create back up before updating.

Thank you.
Regards,
Eva Kemp.

#19501 Copied

ididntlearnincollege

Participant

October 13, 2014 at 17:24

Hello,
How do I back up before updating? OMgosh, I just finished everything and now I may lose my files????

#19519 Copied

Eva Kemp

Support staff

October 14, 2014 at 11:21

Hello,

You can read more about backups here: http://codex.wordpress.org/WordPress_Backups
Please don’t worry. It’s just a standard process to keep your files safe.

Please proceed with update.

Thank you.
Regards,
Eva Kemp.

#19614 Copied
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