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Contact Form not working - by nearhoff - on WordPress WooCommerce support

This topic has 30 replies, 8 voices, and was last updated 10 years ago ago by Eva Kemp

nearhoff

Participant

October 13, 2014 at 15:40

Hi,
I’ve tested our contact form on our “contact us” page several times, and I never receive the email. Please see private below.

Thank you in advance for your help.

Bill

Please, contact administrator
for this information.

#19485 Copied

29 Answers

Robert Hall

Support staff

October 13, 2014 at 15:58

Hello,

What last changes did you made on website?

Regards,
Robert Hall.

#19491 Copied

nearhoff

Participant

October 13, 2014 at 15:59

I only added my email to be used for contact in the Theme Settings section. I didn’t work on any code.

Bill

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nearhoff

Participant

October 13, 2014 at 23:42

I may have gotten lost in all of the other posts, but this issue has not been resolved for me. Any help would be greatly appreciated.
Thanks so much,
Bill

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maryanna.sg

Participant

October 14, 2014 at 02:14

Hello,

I have the same problem, I purchased the IDStore theme and the Contact Form is not working also. Could you help us with that? I removed the map from it, that’s the only change I made. Please, let me know if you need the code of something.

Thank you so much,

Mariana

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Robert Hall

Support staff

October 14, 2014 at 14:24

Hello maryanna.sg,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

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nearhoff

Participant

October 14, 2014 at 14:27

I initiated this post. As in previous posting, my contact form issue has not been resolved yet.

Thank you for your help.
Bill

Please, contact administrator
for this information.

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maryanna.sg

Participant

October 14, 2014 at 16:45

Robert,

Thank you for your help.

Mariana

Please, contact administrator
for this information.

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nearhoff

Participant

October 15, 2014 at 13:08

Hi,

It’s been a couple days and I was wondering if you could address my issues for my contact form. As stated in my original post, I have tested my contact form many times and I am not receiving any emails at the designated email for the form.

Thanks,

Bill

Please, contact administrator
for this information.

#19876 Copied

Eva Kemp

Support staff

October 15, 2014 at 13:28

Hello @nearhoff,

We’re sorry for a long delay, but we are still investigating this issue.
We’ll let you know as soon as possible.

Thank you for understanding.
Regards,
Eva Kemp.

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nearhoff

Participant

October 15, 2014 at 13:53

Thank you, Eva. I appreciate you getting back to me.

Bill

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e2creation

Participant

October 16, 2014 at 18:54

I am also having the same issue. I do not receive any emails from the contact form on the contact page. I am looking forward to your response. Thanks Bill for your persistence!

Thanks,

Erica

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Eva Kemp

Support staff

October 17, 2014 at 15:01

Hello @nearhoff,

We’ve checked contact form and an email is sent without any problems from our side.
The problem may be caused by server configuration/restrictions at your hosting provider.
Please contact them and check server configuration and logs.

Thank you.
Regards,
Eva Kemp.

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Eva Kemp

Support staff

October 17, 2014 at 15:02

Hello @e2creation,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

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maryanna.sg

Participant

October 17, 2014 at 16:34

Hello,

Are there any news about my contact form? I haven’t heard back from you.

Thank you in advanced.

Mariana

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e2creation

Participant

October 17, 2014 at 20:35

Hi Eva,

I have included my FTP and wp-admin panel credentials in Private Content.

Thanks,

EE

Please, contact administrator
for this information.

#20390 Copied

Eva Kemp

Support staff

October 18, 2014 at 10:08

Hello @e2creation, @maryanna.sg,

Seems the problem is caused by server configuration/restrictions at your hosting provider, because comments approval emails can’t be delivered as well and that is WordPress feature.
Please contact them and check server configuration and logs.

Thank you.
Regards,
Eva Kemp.

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e2creation

Participant

October 18, 2014 at 14:30

Hi again Eva,

Thanks again for your response.

However, this is NOT the problem.

When I went to my comments I was able to approve your test and my own comments … please see them below:

http://www.e2creations.com/KG4U/?p=486
http://www.e2creations.com/KG4U/?product=a-birthday-banquet-for-you-daughter

Also, I was able to send a message using the chat console … this works properly.

I have built, tested, then transferred several sites on my server and have never had an issue with the configuration/restrictions at my hosting provider.

This is an apparent issue with this particular plugin and your theme design. That is why @maryanna.sg, @nearhoff, and a host of others on the comments sections of the envatomarket have complained of the same issue.

I could download another contact plugin but I would rather use the one that is currently on my site as it fits well with your theme.

Do you have intentions of investigating this issue further?!?

Thanks so much for your help,

EE

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Eva Kemp

Support staff

October 18, 2014 at 15:06

Hello @e2creation,

We’ll pass this issue to our developers for further investigation.
We’ll let you know as soon as possible.

Sorry for inconveniences.
Thank you.

Regards,
Eva Kemp.

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ahile07

Participant

October 20, 2014 at 11:39

hi…i’ve got your blanco theme. Sadly for me..the contact form seems to have problems of sending the emails…i can’t receive them. Can you help me with this issue?

cheers.
regards.

Please, contact administrator
for this information.

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nearhoff

Participant

October 20, 2014 at 15:05

Hi Eva,

In response to your last comment to me, I went to our hosting provider and had them check the settings. They changed a setting that is common for this issue that you suggested and it still did not work. They also did a php test on the site to make sure that is working…and it worked. They suggested I ask you to take a look at it again as I am still not receiving any emails from the contact form on our site. Please let me know as soon as you can when this can be addressed.

Thank you so much for your time. I look forward to hearing from you soon.
Bill

Please, contact administrator
for this information.

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ahile07

Participant

October 20, 2014 at 23:15

!

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Eva Kemp

Support staff

October 21, 2014 at 16:51

Hello @e2creation,

According to your settings http://gyazo.com/1382216767743883f7afec207ed7f072 you should receive a notification at your email address when someone posts a comment. As we can see such email can’t be delivered as well.
You can install additional plugin Contact Form 7 and check if emails are received if you create contact form with this plugin.

Thank you.
Regards,
Eva Kemp.

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e2creation

Participant

October 27, 2014 at 21:09

Hi Eva,

Thanks for the suggestion!

I did install Contact Form 7 and it worked!

Have a great day,

EE

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Robert Hall

Support staff

October 27, 2014 at 22:12

Hello,

You’re welcome!
If you have any questions please feel free to contact us.

Regards,
Robert Hall.

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ahile07

Participant

October 27, 2014 at 23:11

Is anyone going to answer my issue??

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iamokah

Participant

October 28, 2014 at 02:39

apparently their answer is to install another plugin and use their contact form instead of the one included with the theme.. if this was going to be the answer, you mind as well have never included a contact form with the theme. i have the same issue as well and will be changing to contact form 7, which has no problems sending emails

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ahile07

Participant

October 28, 2014 at 16:59

Cheers.

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Libardo

Participant

October 31, 2014 at 20:58

Hi All,

How can I adapt the width of the contact form 7 fields?

Thanks,

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Eva Kemp

Support staff

November 1, 2014 at 12:43

Hello @Libardo,

Please specify what exactly you want to do and provide us with the link to your contact form.

Thank you.
Regards,
Eva Kemp.

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