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Contact Form Not Working - by randymir - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 7 years, 5 months ago ago by Laranz

randymir

Participant

June 10, 2017 at 19:06

We have several forms where customer input name, phone, email, etc. and the information is emailed to us. However, we have stopped receiving emails when someone completes the form. I’m not sure when this started.

I have created a new page with only the form and it still doesn’t want to work. I have an email logger installed and it shows the email being sent, but nothing comes through.

We do get emails notifying us of orders, so I don’t believe this is an issue with our hosting provider.

See private content for more information.

Randy

Please, contact administrator
for this information.

#165456 Copied Theme version: 3.2 WooCommerce version: 3.08

1 Answer

Laranz

Participant

June 11, 2017 at 06:45

Hi,

Can you try reconfigure the SMTP information using this plugin, https://wordpress.org/plugins/easy-wp-smtp/ if you’re not sure about the SMTP, please contact your mail host about that info.

Let us know,

Thanks,
laranz.

#165463 Copied
Tagged: contact form, not working, troubleshoot, wordpress woocommerce
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