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Contact Form Not working for Royal theme

This topic has 4 replies, 2 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

fatmaz

Participant

April 30, 2015 at 17:30

My contact form is not sending message via e-mail while after submitting form it says well done msg delivered.
I tried several times in last few days.

2ndly i made another form using contact form 7 that is also not working. info given in private box.
(and yeah my contact form/measurement form i made work fine on another server).

Any help?

Please, contact administrator
for this information.

#60899 Copied Theme version: 1.7.1 WooCommerce version: 2.3.8

3 Answers

Eva Kemp

Support staff

April 30, 2015 at 19:49

Hello,

You should check mail logs on a server. Please contact your host and ask them to check logs. If emails can’t be sent via contact 7 form too then the problem may exist on a server where your site is located.

Thank you.
Regards,
Eva Kemp.

#60940 Copied

fatmaz

Participant

May 1, 2015 at 08:26

can u let me know how can i check logs myself.
I myself have bit server/hosting knowledge.

#60979 Copied

Eva Kemp

Support staff

May 3, 2015 at 09:31

Hello,

Sorry but you should contact your host concerning this question as we don’t provide hosting support.

Thank you for understanding.
Regards,
Eva Kemp.

#61123 Copied
Tagged: contact form, royal theme, support, troubleshooting, woocommerce, wordpress
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