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Contact form reply email address - by felliott@mweb.co.za

This topic has 11 replies, 2 voices, and was last updated 10 years, 3 months ago ago by Eva Kemp

felliott@mweb.co.za

Participant

August 20, 2014 at 07:49

Hi,
The reply email is not working on the Contact form. I set it in the Theme Options – Contact Form and tested various email addresses and I’m still not receiving any of my test messages. http://www.lovelettersstationery.co.za
Regards
Faye

#13017 Copied

10 Answers

Eva Kemp

Support staff

August 20, 2014 at 08:24

Hello,

Have you checked Spam folder in your mail account?
Please do this.
Thank you.

Regards,
Eva Kemp.

#13022 Copied

felliott@mweb.co.za

Participant

August 20, 2014 at 09:56

I have and it doesn’t appear anywhere.

#13030 Copied

Eva Kemp

Support staff

August 20, 2014 at 10:34

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#13033 Copied

felliott@mweb.co.za

Participant

August 20, 2014 at 10:58

Thank you please see further details in Private Content

Please, contact administrator
for this information.

#13046 Copied

Eva Kemp

Support staff

August 20, 2014 at 11:14

Hello,

As I see you have old theme version. Please update it to the latest 2.3 version.
How to update it you can watch here.

Regards,
Eva Kemp.

#13050 Copied

felliott@mweb.co.za

Participant

August 20, 2014 at 11:17

Thanks Eva – Why doesn’t it alert me or show up in my updates? I’m going to update now. F

#13052 Copied

felliott@mweb.co.za

Participant

August 20, 2014 at 11:39

Hi Eva, I’ve updated my theme and still not receiving emails from the contact form.

#13055 Copied

Eva Kemp

Support staff

August 20, 2014 at 12:46

As I see there are 3 Legenda themes available in Appearance > Themes. You updated it incorrectly. Don’t create multiple folders of the themes, just rewrite the existing files with the updated version. Have you watched this video how to update theme?

https://www.youtube.com/watch?v=KdWESIIPU1k&index=1&list=PLMqMSqDgPNmD4uhGI1IBhr1iaEy81TMff

Regards,
Eva Kemp.

#13068 Copied

felliott@mweb.co.za

Participant

August 20, 2014 at 13:47

Thanks Eva, I have done that and deleted previous themes and still encountering the same issue.
Regards
faye

#13082 Copied

Eva Kemp

Support staff

August 20, 2014 at 14:42

Perhaps there is some problem on your server where you host the site. We recommend you to contact your hosting provider and ask them to check logs on the server.

Regards,
Eva Kemp.

#13092 Copied
Tagged: contact form, reply email, seo friendly, template, woocommerce, wordpress
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