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Contact form translation not working properly

This topic has 12 replies, 2 voices, and was last updated 6 years, 3 months ago ago by Olga Barlow

hugompalma

Participant

August 3, 2018 at 12:51

Hi, i’m using the default contact form and WPML for translation and i have two issues with this:

– The privacy policy text isn’t translated. The text in the theme options doesn’t show up in the WPML for translation.

– The strings used for notifications of errors and success are always translated to the default language. My website default language is Portugal and is translated to Spanish. The messages are always displayed in Portuguese even though i’m in the Spanish version. See this screenshot. All the labels are correctly translated in Spanish, but the error messages show up in Portuguese.

#197651 Copied Theme version: 4.4 WooCommerce version: 3.4.4

11 Answers

Olga Barlow

Support staff

August 3, 2018 at 15:56

Hello,

Please, provide us with temporary Dashboard and FTP access to your site to check and find the reason of the problem.

Regards

#197664 Copied

hugompalma

Participant

August 6, 2018 at 09:00

I’ve added the url and login information in the private section.

Please, contact administrator
for this information.

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Olga Barlow

Support staff

August 6, 2018 at 16:31

Hello,

The link does not work http://prntscr.com/kfd0kb

Regards

#197745 Copied

hugompalma

Participant

August 6, 2018 at 19:05

Sorry, the staging server was down for maintenance. It is now up and running again.

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Olga Barlow

Support staff

August 7, 2018 at 10:21

Hello,

1) We have fixed the problem. That text you can change in Theme Options > Contact form & Registration to the default language. After that go to WPML > String translation http://prntscr.com/kfnrn1

2) I don’t see problems with the translation of the error messages https://gyazo.com/7e404e7919aba1d9bde7b9e77e7120bd

Regards

#197772 Copied

hugompalma

Participant

August 7, 2018 at 10:32

Hi,
thanks.

Regarding the error messages. That’s weird because i see the messages in Portuguese.

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Olga Barlow

Support staff

August 7, 2018 at 10:56

Strange. Try to check from the other PC.

Regards

#197780 Copied

hugompalma

Participant

August 9, 2018 at 11:58

I have, still see the messages in Portuguese.

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Olga Barlow

Support staff

August 9, 2018 at 15:57

Hello,

Go to WPML > Languages > Is Language filtering for AJAX operations option enabled? http://prntscr.com/kgobmb

Regards

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hugompalma

Participant

August 9, 2018 at 16:02

Ah, it was not. It works now.
Awesome, thanks so much for your help.

#197888 Copied

Olga Barlow

Support staff

August 10, 2018 at 11:10

Hello,

You are welcome!

Regards

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