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Contact Forms Not Loading in XStore - by Su Flo

This topic has 6 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

Su Flo

Participant

December 11, 2017 at 09:06

Dear Xstore,

We have a question in the private content

Kind Regards, Su.

Please, contact administrator
for this information.

#179821 Copied

5 Answers

Rose Tyler

Support staff

December 11, 2017 at 09:20

Hello,

Please describe your problem in details, because of I do not see the problem http://prntscr.com/hlv91w and provide wp-admin access to check the problem.

Regards

#179824 Copied

Su Flo

Participant

December 11, 2017 at 09:49

Hi Rose,

The forms obviously appear on the website, however when you press SEND, nothing works whatsoever.

Credentials are in the private content.

Hope you can help.

Kind Regards, Su.

Please, contact administrator
for this information.

#179833 Copied

Rose Tyler

Support staff

December 11, 2017 at 10:13

Please update 8theme Core plugin to 1.0.19 v (Appearance > Install Plugins) and check versions of all other plugins https://www.8theme.com/download-plugins/
Also, try to disable 3-rd party plugins and then check the problem. Let us know results.
Do you have the issue with contact forms only with our theme or even with default theme activated?

Regards

#179835 Copied

Su Flo

Participant

December 11, 2017 at 11:25

Hi Rose,

I have some info for you in the PC.

Please, contact administrator
for this information.

#179844 Copied

Rose Tyler

Support staff

December 11, 2017 at 13:25

Hello,

Check the plugin settings or contact plugin author about this issue because we provide support for issues related strictly to our theme or plugins that come bundled with our theme.
Sorry, but we can’t provide you with a solid recommendation about security plugin.

Regards

#179853 Copied
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