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Contact Page Form gives security code error message

This topic has 4 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

  • Avatar: shoparah
    shoparah
    Participant
    February 21, 2018 at 00:37

    When I or anyone fills out the contact form it gives the following error message “THE SECURITY CODE YOU ENTERED DID NOT MATCH. PLEASE TRY AGAIN.”

    How do I fix this?

    #185730 Copied Theme version: 3.3 WooCommerce version: 3.1.1
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 21, 2018 at 13:51

    Hello,

    Did you edit theme files? Could you please provide temporary wp-admin and FTP access in Private Content area?

    Regards

    #185821 Copied
    Avatar: shoparah
    shoparah
    Participant
    February 22, 2018 at 18:43

    I don’t think I edited theme files. Please fix. Thank you.

    Please, contact administrator
    for this information.
    #186045 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2018 at 13:26

    Hello,

    You have a strange structure in theme folder – wp-content/themes/legenda/legenda/legenda. We’ve renamed the second legenda theme folder http://prntscr.com/iip8mp and now all works now. Please check contact page now. If all work fine even with the renamed folder, this meant this folder is unuseful and you can delete it.

    Regards

    #186118 Copied
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