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Contact page- Google map not working - by irosh

This topic has 25 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Rose Tyler

irosh

Participant

August 21, 2021 at 06:56

Hi ! I have generated API key for
1. Google Javascript API
2. Google Place API
3. Google Direction API
4. Google Geolocation API
5. Google Geocoding API
in google console and add that key in xstore -> Api integration and Elementor -> integration too.

there is a Java script error appear on the page now. Please help.

Please, contact administrator
for this information.

#299463 Copied Theme version: 8.0.4 WooCommerce version: 5.5.2

24 Answers

Rose Tyler

Support staff

August 21, 2021 at 07:37

Hello,

Here is what we can see in the browser console on your site – https://gyazo.com/41bf2b1d6064c77dd668c1a614f0b121
Google Maps JavaScript API error: RefererNotAllowedMapError
https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error
Your site URL to be authorized: https://monarrchy.lk/contact-us/

Regards

#299468 Copied

irosh

Participant

August 21, 2021 at 08:09

Thank you! now it works but shows development purposes only on maps. so I linked the billing account now map showing in a darker mode. how can I turn it into normal colours?

#299475 Copied

Rose Tyler

Support staff

August 21, 2021 at 08:22

Check settings of the map element > Custom Map Style https://gyazo.com/9f2077834114e10876764b078c7726a6 Try to delete current styles and add own.

Regards

#299477 Copied

irosh

Participant

August 21, 2021 at 08:45

Hi ! I’m a no corder or a programmer. Just trying to get the colours of the google map as it shows on the demo page. Please find the link for the problem that persists.
kindly help resolve this issue.

Please contact administrator
for this information.

#299482 Copied

Rose Tyler

Support staff

August 21, 2021 at 10:49

Hello,

Edit page > Settings of the element > delete content from this field – https://gyazo.com/9f2077834114e10876764b078c7726a6 , and check the map then.
If you need any further assistance, provide temporary wp-admin access.

Regards

#299495 Copied

irosh

Participant

August 21, 2021 at 11:18

Hi ! It did work but still when I try to use ‘ Find Latitude & Longitude -> search “the below error message appears. please sort this out for me.
You need to have a google API key for using this option

Please contact administrator
for this information.

#299497 Copied

Rose Tyler

Support staff

August 21, 2021 at 12:30

Hello,

Please read this article about how to find Latitude & Longitude https://support.google.com/maps/answer/18539

Regards

#299499 Copied

irosh

Participant

August 21, 2021 at 13:02

still, an API issue appears. Can you please check why it’s not working?

Please contact administrator
for this information.

#299502 Copied

Rose Tyler

Support staff

August 22, 2021 at 09:50

Hello,

I do not see any problem – https://gyazo.com/52c52c46ba47c7269fc33cc7bfa32e0f

Regards

#299539 Copied

irosh

Participant

August 22, 2021 at 12:50

when we put coordinates to “search field” and perform a search, it says API issue even I put google maps API to the related field. Problem still exsists.

#299554 Copied

Rose Tyler

Support staff

August 22, 2021 at 13:12

Coordinates should be added here https://gyazo.com/4df01c0fcc364a6cfa128e05b2ac59e6
In “Find Latitude & Longitude” final, you should write location, like New York City. I can see “You need to have google api key for using this option” text that you mentioned. In the browser console:
Google Maps JavaScript API error: RefererNotAllowedMapError
https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error
Your site URL to be authorized: https://monarrchy.lk/wp-admin/post.php

Regards

#299555 Copied

irosh

Participant

August 22, 2021 at 15:04

I have authorized: https://monarrchy.lk/wp-admin/post.php but it seems the problem still exists.

#299564 Copied

Olga Barlow

Support staff

August 23, 2021 at 13:47

Hello,

I see the map https://prnt.sc/1qfnqxi and there is no error. Provide us with the screenshot of the error, please, for better understanding.

Regards

#299611 Copied

irosh

Participant

August 23, 2021 at 14:24

Please refer to the screenshot.

Please contact administrator
for this information.

#299626 Copied

Olga Barlow

Support staff

August 23, 2021 at 21:52

Hello,

I see. Provide us with FTP access to your site, please. We’ll check the issue in more detail.

Regards

#299675 Copied

irosh

Participant

August 25, 2021 at 11:05

Please find the requested details.

Please contact administrator
for this information.

#299918 Copied

Rose Tyler

Support staff

August 25, 2021 at 14:08

Hello,

We can’t connect – https://gyazo.com/3a639e7f957f3fba20b4174041d2e2b3 Please check FTP access.
Is there a restriction by IP or something else?

Regards

#299956 Copied

irosh

Participant

August 25, 2021 at 15:55

Please use the shared IP address for login.

Please contact administrator
for this information.

#299980 Copied

Rose Tyler

Support staff

August 25, 2021 at 15:58

Hello,

FTP directory that you provided is empty https://gyazo.com/62190b33290d5cc8c4c20f55ac1ecb0b
Provide us with access to your WP installation, please.

Regards

#299982 Copied

irosh

Participant

August 25, 2021 at 17:44

please try now.

Please contact administrator
for this information.

#299990 Copied

irosh

Participant

August 27, 2021 at 19:58

Kindly resolve this issue ASAP.

#300256 Copied

Rose Tyler

Support staff

August 28, 2021 at 09:58

Hello,

Thanks for the reply. Our technicians will return to work after the weekend. Please be patient and do not change access

Regards

#300286 Copied

irosh

Participant

August 30, 2021 at 18:06

Hi ! Kidly resolve this issue ASAP>

#300570 Copied

Rose Tyler

Support staff

August 31, 2021 at 13:55

Hello,

Fixed. Check now

Regards

#300678 Copied
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