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Contact us pop-up - by DaphneO - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 7 years, 10 months ago ago by Jack Richardson

DaphneO

Participant

February 9, 2017 at 15:00

Hello,
in the website i designed, I kept the red “contact us” pop-up that appears on each page.
I just don’t understand how i can lead each message there to a specific e-mail.

For the moment when i try to send a message it writes:
“something went wrong, try again”

I would love if you could tell me where I can work with this popup in the dashboard.

Thank you!

#154396 Copied Theme version: Legenda

3 Answers

Rose Tyler

Support staff

February 10, 2017 at 15:13

Hello,

Go to Dashboard > Live Chat > Options

Regards,
Rose Tyler.

#154474 Copied

DaphneO

Participant

February 11, 2017 at 08:14

hello,
i don’t see and “live chat” but I do see a “chat console”.
When I add my mail there it still isn’t working.

Maybe it isn’t the chat console but I can’t find the “live chat”?
or maybe it is the “chat console” but I didn’t get where to write my mail?

my mail is: ornerdaphne@gmail.com

I wrote down my login infos, maybe you could take a look?

Thank you very very much

Please, contact administrator
for this information.

#154520 Copied Theme version: Legenda

Jack Richardson

Support staff

February 11, 2017 at 09:44

Hello,

The error means, your email settings are not set correctly. Try to use SMTP instead of php mail() (so you should use a plugin like WP SMTP Mail).
Also update all required plugins to the latest versions. Download them here https://www.8theme.com/download-plugins/ .

Best regards,
Jack Richardson.

#154525 Copied
Tagged: contact us, pop up, templates, woocommerce, wordpress
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