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Containers not going full width unless using shortcode

This topic has 9 replies, 2 voices, and was last updated 8 months, 3 weeks ago ago by Tony Rodriguez

Darren62

Participant

May 29, 2024 at 15:21

I’ve been desiging my site at https://oralmat.co.uk/ so it looks similar to my current site here at https://thehealthcorner.co.uk/ but for the life of me I cannot work out how to get the container with the green bg and the icons and text to stretch all across the page? I have it full width and everything I can see seems to be set up for it but it still appears to be following the block rules?

It is happening with all containers unless I create a container and add shortcode it works fine as you can see with the slider but not if I add anythnig else into the container.

#397179 Copied Theme version: 9.3

8 Answers

Tony Rodriguez

Support staff

May 30, 2024 at 05:49

Hello, @Darren62,

Thank you so much for purchasing our theme and contacting our support center.

We are writing to seek further clarification regarding your recent inquiry, as we found the details provided to be somewhat unclear. To assist you most effectively, could you please elaborate on your specific needs or the ultimate goal you wish to achieve? This information will enable us to investigate the matter thoroughly and provide you with the most appropriate support.

Additionally, we kindly request that you provide the URL of the page where you are experiencing the issue, along with screenshots clearly marked to illustrate the problem. This will greatly aid our understanding and expedite the resolution process.

For a more detailed review, we also ask that you share your site’s wp-admin access credentials in the designated private content area. Rest assured, your information will be handled with the utmost confidentiality and security.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation. We appreciate your prompt response and look forward to resolving your concerns as swiftly as possible.

Best regards,
The 8Theme Team

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Darren62

Participant

May 30, 2024 at 08:30

I’m the one thats confused now TBH as I put my url in the comment and described exactly what the problem is so I’m at a loss as to how you didn’t understand my question?

I asked the question by email first and then was asked to post on here and I’m still no nearer to a resolution?

As I said I have used containers and set them to full width but they are acting like they are boxed and the only one that works as a full width is a container that I put shortcode in.

You can see it on the website I am building at https://oralmat.co.uk

Please contact administrator
for this information.

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#397271 Copied

Tony Rodriguez

Support staff

May 30, 2024 at 09:40

Hello, @Darren62,

Thank you for your response.

We apologize for any inconvenience caused by our previous communications. It appears there was a misunderstanding due to incomplete information regarding the specific section of the page you were referring to. To address this, could you please provide a screenshot along with the Page URL? This will help us understand why only the ShortCode sections are displaying in full width while the others are not.

Furthermore, we kindly request that you provide the login details in the private content area as mentioned in our earlier response. This will enable us to closely examine your site settings and offer more precise assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to resolving your concerns promptly.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#397291 Copied

Darren62

Participant

May 30, 2024 at 09:54

OK I have given you admin access but I already provided you with a screenshot and the url so what I don’t understand is all this confusion?

Please contact administrator
for this information.

#397300 Copied

Darren62

Participant

May 30, 2024 at 10:14

I also noticed that one of your templates that I imported uses sections but i see nowhere in my options to add a section anywhere?

#397304 Copied

Tony Rodriguez

Support staff

May 30, 2024 at 13:43

Hello, @Darren62,

1. Upon reviewing the homepage of your website, we have confirmed that there are no issues present. The specific section in question is already set to full-width. You may verify this by visiting: https://oralmat.co.uk/

2. Sections were used in previous versions of the Elementor plugin, currently, containers are in use, but you can disable them via Elementor > Settings > Features https://prnt.sc/YYEsp8OYIEGL

We trust this information will be of assistance to you. Should you need any further help, please feel free to contact us at any time. We are here to support you.

Best regards,
The 8Theme Team

#397343 Copied

Darren62

Participant

May 30, 2024 at 13:57

Yes I know thanks as i found the issue and rectified it myself.

Please contact administrator
for this information.

#397348 Copied

Tony Rodriguez

Support staff

May 30, 2024 at 14:01

Hello, @Darren62,

We are glad to hear that you were able to identify and resolve the issue on your own! It’s great to know that you’re enjoying the theme compared to others you’ve tried in the past. However, We are sorry to hear about your disappointment with the support experience. We always strive to provide top-notch assistance to our users, so if there’s anything specific you feel we could improve upon or if you have any further questions or concerns, please don’t hesitate to let us know. We’re here to help!

Best regards,
The 8Theme Team

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Tagged: shortcode containers woocommerce, woocommerce container solutions, woocommerce full width containers, woocommerce theme adjustments, wordpress full width shortcode, wordpress themes full width
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