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Content dissapear after loading page – Elementor related issue

This topic has 6 replies, 2 voices, and was last updated 1 weeks, 1 days ago ago by Alex Carter

Kani

Participant

April 7, 2025 at 17:14

Hello everyone hope you are doing great.

Im writing you requesting support because we have been facing some issues since last weeks and is regarding when somebody loads this page https://vpzmoda.com/out-season/ .. after content is loaded, suddenly it dissappear as you can see in this video https://jam.dev/c/e429eaaa-f5b8-4d6a-b2df-0be5e5a69766 and surely to you will happen as well as we report to you. Of course mobile happens as well.

In the past we had something similar and i could notice out that page was corrupt, the i had to do again and it worked,

However, here its quite different at least in behavior, when im editing it on the elementor builder, these elements appears but nothing happens when we save and reload the website to check out the changes,

Dont know what additional details you might need in orde to please perform a check of the issue,

Thank you for your time and valuable answer,
Regards,

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5 Answers

Alex Carter

Support staff

April 8, 2025 at 07:03

Hello Kani,

Thank you for reaching out to us.

1/ We recommend updating the theme and the Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ Register theme using your purchase code – https://prnt.sc/qIZ4FIXAV8WM

3/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Let us know the results.

Warm Regards,
The 8Theme Team

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Kani

Participant

April 9, 2025 at 02:37

Hello.
Thank you for your reply.

These tests seem to be a little too aggressive to implement directly in a production/live environment while clients are performing purchases. Could I use the license in a staging environment and later transfer it to the real/live environment? I mean, for making these tests, I don’t see the need to buy another license… just wanting your confirmation before proceeding.

Thank you/Regards

#440219 Copied

Alex Carter

Support staff

April 9, 2025 at 06:46

Hello,

Thank you for reaching out to us.

Yes, you may use your license in a staging environment for testing purposes. Once you have completed your tests and are ready to move to the live/production environment, you can transfer the license without the need to purchase an additional one. We understand the importance of ensuring everything works smoothly before going live, and we fully support this approach.
Read more: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Best Regards,
8Theme’s Team

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Kani

Participant

April 9, 2025 at 22:46

Thank you Working on that,

#440306 Copied

Alex Carter

Support staff

April 10, 2025 at 07:11

Hello,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

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