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Content not loading/changes not saving - by schnellk

This topic has 4 replies, 2 voices, and was last updated 6 years, 7 months ago ago by Olga Barlow

schnellk

Participant

July 6, 2018 at 23:34

I’ve been using WP Bakery builder successfully to build out a client website, but the edits that I am making are no longer saving (on front and back end editors). I have tried deactivating plugins and updating plugins, but edits are still not saving.

Oddly, deactivating WooCommerce plugins helps a bit (some 8theme block content shows), but product woocommerce blocks show up as code.

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#196273 Copied Theme version: Xstore WooCommerce version: 3.4.3

3 Answers

Olga Barlow

Support staff

July 7, 2018 at 14:33

Hello,

Provide FTP access to your site, please. Looks that Categories List element is the reason of the problem and we need to take a closer look because can’t reproduce the issue on our test installation.

Regards

#196283 Copied

schnellk

Participant

July 8, 2018 at 21:54

Hello, provided login info.

Please, contact administrator
for this information.

#196299 Copied

Olga Barlow

Support staff

July 9, 2018 at 13:26

Hello,

We have fixed the issue with the Product Categories list element that caused white space on the frontent (xstore/framework/shortcodes/categories-lists.php file), problem with editing page in the backend and sawing is related to WP Editor plugin that causes the error in the console http://prntscr.com/k4aayx
Keep this plugin disabled to edit pages and contact plugin author to solve the problem.

Regards

#196352 Copied
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