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Cookie popup keeps coming back after every refresh

This topic has 6 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

aniwalunj

Participant

August 26, 2023 at 19:36

Cookie popup keeps coming back after every refresh even if I click I Agree button.

Please help
Thank you for understanding.

Please, contact administrator
for this information.

#365761 Copied Theme version: Marseille04 WooCommerce version: 8.1

5 Answers

Rose Tyler

Support staff

August 27, 2023 at 07:03

Hello, Aniwalunj,

Thank you for contacting us and for using XStore.

We’ve checked your site and we do not see the problem.
Could you record a video of the problem you face?

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#365775 Copied

aniwalunj

Participant

August 27, 2023 at 08:33

Here is the video:

https://www.dropbox.com/scl/fi/gi4tg00min9cm7wnl0x92/RPReplay_Final1693121414.MP4?rlkey=eqf039eti1ge4gsbtgr0j33n2&dl=0

#365787 Copied

Rose Tyler

Support staff

August 27, 2023 at 08:56

Hello, Aniwalunj,

We appreciate your prompt response.

Is it an incognito browser window on your video?
What browser is it?
Do you have this behavior on mobile only?

Kind Regards,
8theme team

#365790 Copied

aniwalunj

Participant

August 27, 2023 at 09:20

Yes, on mobile only.
Browser: Safari
Mobile: iPhone 14 mini
Mode: No incognito mode

#365791 Copied

Rose Tyler

Support staff

August 28, 2023 at 15:56

Hello, Aniwalunj,

It looks like the problem is caused by caching of some sort. Please check this topic – https://www.8theme.com/topic/age-verification-popup-not-able-to-disable/#post-362034
etheme_cookies – should be added to Reject Cookies, but we do not see a cache plugin on your site.
Could you contact your hosting provider and ask for assistance from their side?

Or try to disable our Cookie Notice via Theme Options and use a 3rd party plugin for this.

We hope this information is helpful.

Kind Regards,
8theme team

#365920 Copied
Tagged: cookie popup issue, fix woocommerce cookie popup, persistent popup problem, popup refresh troubleshooting, woocommerce popup error, woocommerce wordpress themes, wordpress theme solutions
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