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Core plugin is returning error with Dokan Pro

This topic has 2 replies, 2 voices, and was last updated 5 months, 1 weeks ago ago by Rose Tyler

  • Avatar: kylefx
    kylefx
    Participant
    October 19, 2024 at 16:45

    Hello there, I have been having problem activating Dokan pro plugin until I turned on error logs and I found this error:

    [15-Sep-2024 17:50:28 UTC] PHP Fatal error: Uncaught Error: Class “Customizer” not found in /home/………../public_html/mywebsitehere.com/wp-content/plugins/et-core-plugin/inc/router.php:165

    Please, contact administrator
    for this information.
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    #419537 Copied Theme version: 9.4.2
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 21, 2024 at 07:17

    Hello,

    Thank you for reaching out to us.

    Could you provide temporary wp-admin and FTP access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #419617 Copied
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