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Could not able to install xstore any plugin please help and install all required xstore plugin

This topic has 8 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Tony Rodriguez

KSP ELECTRONICS

Participant

October 24, 2024 at 19:58

Could not able to install xstore any plugin please help and install all required xstore plugin. I have attached the error screenshot while trying to install xstore plugins in WordPress. I have also given you access to our WordPress dashboard

Thanks & Best Regards
KSP ELECTRONICS

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7 Answers

Tony Rodriguez

Support staff

October 25, 2024 at 05:13

Hello, @KSP ELECTRONICS,

Thank you for contacting us and for using XStore.

1/ We have successfully installed the XStore theme and core plugin on your website. Kindly clear your browser cache and review the updates at your convenience.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

3/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

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KSP ELECTRONICS

Participant

October 26, 2024 at 08:48

Hello Support Team,
Sticky header is not working in any device. Can you please fix it?

Thanks & Best Regards
KSP ELECTRONICS

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Tony Rodriguez

Support staff

October 26, 2024 at 08:59

Hello, @KSP ELECTRONICS,

We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

To edit the sticky header, please follow these steps:
1. Navigate to **XStore Builders > Header Builder**.
2. Use **Elementor** to edit the container.
3. Adjust the **XStore Sticky Header settings** according to your preferences, and then update the changes.

For your convenience, we have provided reference images in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Please always create new topics for new issues on our support forum to avoid any inconvenience and get prompt assistance.

Best regards,
The 8Theme Team

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KSP ELECTRONICS

Participant

October 26, 2024 at 09:16

Still Sticky header not showing in Desktop Version, and Sticky header glitching in mobile and tablet version. i wonder if you could fix this issues as well.

Thanks & Best Regards
KSP ELECTERONICS

#420552 Copied

Tony Rodriguez

Support staff

October 26, 2024 at 09:28

Hello, @KSP ELECTRONICS,

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
The 8Theme Team

#420553 Copied

KSP ELECTRONICS

Participant

October 26, 2024 at 09:58

Mobile Glitching Sticky header Video Link: https://www.veed.io/view/45f2f9aa-d35a-40f7-b18e-b4dad5106b94?panel=share

Desktop Not showing Sticky Header Video Link: https://www.veed.io/view/1661b12c-2e92-40a7-bcb8-c84d9144a495?panel=share

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Tony Rodriguez

Support staff

October 26, 2024 at 11:27

Hello, @KSP ELECTRONICS,

Thank you for your prompt response.

1/ We have thoroughly reviewed your website and did not encounter any issues. The sticky header appears to be functioning correctly. For your reference, we have recorded a video demonstrating this, which you can view in the private content area.

We kindly suggest checking your website on mobile browsers such as Chrome, Firefox, and Safari to ensure everything is working as expected.

2/ It’s important to note that, in our opinion, this “glitch” is not related to the theme you’re using, as it can also occur with the default theme. You can try testing with a default theme as well. The main cause of this issue likely lies in the size of the content loaded on the page. As you know, each browser has its own unique features and bugs that can affect how content is rendered.

Here are a couple of questions for you:
Have you tried testing with a default theme, such as Hello Elementor or Storefront? Does the same issue occur?
Have you tested the website in other browsers? Is the issue consistent across them?

We hope this information is helpful.

Best regards,
The 8Theme Team

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for this information.

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