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Couldn’t translate “subtotal” and “my account” at the sliding right panel

This topic has 22 replies, 3 voices, and was last updated 10 months ago ago by Andrew Mitchell

Anastasiia

Participant

January 8, 2024 at 16:37

how can I translate “subtotal”
https://imgur.com/yu3lage
and “my account”
https://imgur.com/m2W2s7j
in the sliding right panel? I use loco translate, I translated everything except this.

Thank you

#379117 Copied Theme version: 9.2.5 WooCommerce version: 8.4.0

21 Answers

Rose Tyler

Support staff

January 8, 2024 at 16:43

Hello, Anastasiia,

Thank you for reaching out to us with your query. We understand that you are looking to translate the terms “subtotal” and “my account” in the sliding right panel of your website.

To assist you with this, please ensure that you have followed these steps in Loco Translate:
1. Go to your WordPress Dashboard.
2. Navigate to Loco Translate > Plugins
3. Select XStore Core plugin
4. Click on the language you are translating to.
5. In the search box, type “subtotal” and “my account” to find the respective strings.
6. If the strings are available, you should be able to translate them directly in the provided fields.
7. Save your changes and ensure that your translations are synchronized.

If you have already attempted these steps and the strings are not available, it is possible that they are not properly wrapped in localization functions in the theme or plugin’s code, or they might be coming from a different text domain.

In such a case, please provide the URL of site and temporary wp-admin access.

Please let us know if you require any further assistance. We are here to help you ensure that your website is fully translated to your satisfaction.

Best Regards,
8Theme’s Team

#379118 Copied

Anastasiia

Participant

January 8, 2024 at 17:02

Unfortunately, this way I was only able to translate “my account”. The “Subtotal” has not translated.

I also discovered that I can’t translate the text of the “place order” button when placing an order.
https://imgur.com/undefined

Could you please help me?

Please contact administrator
for this information.

#379122 Copied

Rose Tyler

Support staff

January 9, 2024 at 08:30

Hello, Anastasiia,

We are pleased to inform you that we’ve translated “place order” for Place Order Without Payment for WooCommerce plugin. We kindly request that you review the updated translation at your earliest convenience.

To facilitate a thorough investigation of the issue concerning the “Subtotal,” we would appreciate it if you could provide us with FTP access credentials.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#379193 Copied

Anastasiia

Participant

January 9, 2024 at 10:35

thank you!

Please contact administrator
for this information.

#379213 Copied
Rose Tyler

Support staff

January 9, 2024 at 11:45
Hello, Anastasiia,

We appreciate your prompt response, but we can’t connect FTP:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server
```
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Kind Regards,
8theme team
#379225 Copied
Anastasiia

Participant

January 9, 2024 at 13:31

Ok, i found the issue, sorry

Please contact administrator
for this information.

#379262 Copied

Rose Tyler

Support staff

January 9, 2024 at 14:55

Hello, Anastasiia,

We are currently experiencing difficulties establishing a connection. Could you please verify the settings once again at your earliest convenience?

Kind Regards,
8theme team

#379286 Copied

Anastasiia

Participant

January 9, 2024 at 15:55

I can log into FileZilla using this data

Please contact administrator
for this information.

#379322 Copied

Rose Tyler

Support staff

January 9, 2024 at 16:14

Hello, Anastasiia,

But we can not https://prnt.sc/VVnGEgdDFAg3 . This may be due to an IP restriction or a similar issue. We kindly request that you reach out to your hosting provider to address and resolve this matter.

Kind Regards,
8theme team

#379334 Copied

Anastasiia

Participant

January 9, 2024 at 17:02

I’m trying to solve this problem with hosting support.

Can I ask one more question about translation in this thread? I discovered that my registration page has not been translated, and besides, it looks a little strange, as if there was an indentation error.
1) how can I translate all the texts on this page? I only found the word “Register” in loco translate in the translation of the XStore Core plugin, but it did not change this page.
2) Is everything okay with the appearance of this form? as if the right column is touching the footer.

https://imgur.com/jZSQIxe

#379353 Copied

Anastasiia

Participant

January 9, 2024 at 18:09

Hosting asks what IP addresses are you connecting from?
And asks to provide MTR program logs after sending 300 packets to server 37.140.192.111 at the time of unavailability

#379368 Copied

Rose Tyler

Support staff

January 10, 2024 at 12:09

Hello, Anastasiia,

We appreciate your prompt response.

My current IP is 176.98.92.187

Please delete or change this custom CSS code https://prnt.sc/D7l-bFxsvl6S then check the Footer on the My account page.

Kind Regards,
8theme team

#379478 Copied

Anastasiia

Participant

January 15, 2024 at 13:37

Sorry, I don’t understand what’s wrong. I created a new ftp user. Maybe this will work

Please contact administrator
for this information.

#379940 Copied

Rose Tyler

Support staff

January 15, 2024 at 14:45

Hello, Anastasiia,

We can’t connect, still, unfortunately.

We regret to inform you that we are still unable to establish a connection. As a solution, we kindly request that you access your files using FTP. Please navigate to the wp-content/themes directory and download the “xstore” folder.

Once you have obtained the folder, we would appreciate it if you could upload it to a file-sharing service and share the download URL with us. This will enable us to regenerate the .pot file on your behalf.

We apologize for any inconvenience this may cause and thank you for your cooperation.

Kind Regards,
8theme team

#379953 Copied

Anastasiia

Participant

January 15, 2024 at 16:35

I’m sharing the link

Please contact administrator
for this information.

#379974 Copied

Rose Tyler

Support staff

January 15, 2024 at 17:12

Hello, Anastasiia,

We appreciate your prompt response.

Kindly proceed to download the .pot file using the following link: https://we.tl/t-iR1Lf0TCar. Once downloaded, please re-upload the xstore.pot file to the xstore/languages directory using your FTP client.

Afterward, navigate to ‘Loco Translate’ within your WordPress dashboard, select ‘Themes’, choose ‘XStore’, and click on ‘Edit Translation’. There, you will find the ‘Sync’ button; please click on it to synchronize the translations.

Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

#379983 Copied

Anastasiia

Participant

January 15, 2024 at 20:41

I did everything exactly as you said, but the subtotal inscription was not translated. I repeated it twice, cleared the browser and website cache, but it didn’t work.

#380003 Copied

Anastasiia

Participant

January 15, 2024 at 20:50

I don’t know if this matters, but every time I click on the Sync button these warnings appear.
https://imgur.com/4izcvzf
both now and before I updated the .pot file.
But if I then click on the Save button, this will appear:
https://imgur.com/3oq9y5Y

#380004 Copied
Rose Tyler

Support staff

January 16, 2024 at 08:53
Hello, Anastasiia,

We advise you to reach out to the customer support team for the Loco Translate plugin for further assistance.

Should you find that all other strings have been successfully translated, we suggest implementing the following code as a temporary solution: please navigate to Theme Options and insert the code into the ‘Theme Custom CSS’ section:
```
.et_element .cart-widget-subtotal .small-h {
     font-size: 0px; 
}
.et_element .cart-widget-subtotal .small-h:before {
     content: "Подытог:"; 
     display: block;
     font-size: 14px;
}
```
Kind Regards,
8theme team
#380040 Copied
Anastasiia

Participant

January 16, 2024 at 09:35

Thank you.

#380046 Copied

Andrew Mitchell

Support staff

January 16, 2024 at 09:35

Dear Anastasiia,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#380047 Copied
Tagged: best selling, my account, sliding right panel, subtotal, translation issue, user interface, woocommerce themes
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Couldn’t translate “subtotal” and “my account” at the sliding right panel

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