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Count down timer no longer works properly, showing the wrong date/time

This topic has 4 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Tony Rodriguez

Brooke

Participant

November 22, 2024 at 02:11

I updated the other plugins to match what is supported by xstore but the countdown timer is showing the wrong date/time.

#424647 Copied Theme version: 9.4.5

3 Answers

Tony Rodriguez

Support staff

November 22, 2024 at 08:34

Hello @Brooke,

Thank you for contacting us and for using XStore.

To display a countdown timer on the product page, please edit the product settings to include the sale price, sale price dates, sale price start time, and sale price end time. Then, navigate to 8Theme Product Options > General > Sale Countdown and select either Single/List/Grid. For a better reference, please see the images provided at the following links: https://postimg.cc/fkhqHDBt and https://postimg.cc/xkDL0TkL.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

#424690 Copied

Brooke

Participant

November 22, 2024 at 18:03

I’m not referring to the product pages. I’m meant the countdown for pages, the WPBakery XStore page element (see screenshot).

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Tony Rodriguez

Support staff

November 23, 2024 at 06:01

Hello, @Brooke,

Thank you for your response.

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme’s Team

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