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Countdown not showing - by Brockway - on WordPress WooCommerce support

This topic has 23 replies, 5 voices, and was last updated 9 years, 3 months ago ago by Jack Richardson

Brockway

Participant

July 5, 2015 at 14:13

Hello there, i just set up with the intall option this website :

http://ultratrailinfrance.com/

It seem that the countdown is not working at all.

Cheers.

#73175 Copied Theme version: last one WooCommerce version: last one

22 Answers

Jack Richardson

Support staff

July 6, 2015 at 07:50

Hello,

Please provide us with WP Dashboard and FTP credentials in private content.

Best regards,
Jack Richardson.

#73229 Copied

Brockway

Participant

July 6, 2015 at 14:05

There are my dashboard and ftp :

Please, contact administrator
for this information.

#73377 Copied

Jack Richardson

Support staff

July 6, 2015 at 17:10

Hello,

What is the link to WP Dashboard?

Best regards,
Jack Richardson.

#73454 Copied

Brockway

Participant

July 6, 2015 at 17:16

Here the link.

By the way, i change settings from countdown since it was not working, my guess is that was not set at all in the first place by the import. Can you just setting it up so it look like the demo ?

And also explain me why it fail to display it ?

Cheers.

Please, contact administrator
for this information.

#73456 Copied

Brockway

Participant

July 7, 2015 at 15:57

Did someone taking care of my problem ?

Cheers.

#73720 Copied

Brockway

Participant

July 7, 2015 at 16:42

The problem persist there also :

http://ultratrailinfrance.com/travel-one-page/

#73737 Copied

Brockway

Participant

July 7, 2015 at 19:46

Hi there, you seem to have a look already at my website, because someone install woocommerce even if i dont need it, without even asking me.

But i see that some answers have been given to some people but i’m still in the dark.

Please give me a sign.

#73782 Copied

Jack Richardson

Support staff

July 8, 2015 at 09:16

Hello,

We’ve checked the pages and settings of Countdown element and everything is fine. This element works fine on our demo site. If you enable Twenty Fifteen theme you’ll see the same issue there too. So the problem isn’t caused by our theme. We suggest you to ask plugin authors in comments http://codecanyon.net/item/ultimate-addons-for-visual-composer/6892199/comments regarding this problem.

Best regards,
Jack Richardson.

#73841 Copied

Brockway

Participant

July 8, 2015 at 10:02

Well it’s your theme that install the plugin and rely on it, so if the plugin don work it’s on your hand too.

If you care at all of your customer, you can report the problem yourself and take care of it, this is just passing the buck and pathetic.

#73860 Copied

Brockway

Participant

July 8, 2015 at 10:08

And btw, my header seem to not work too !
Will you send me some place else too ?

#73863 Copied

Brockway

Participant

July 8, 2015 at 10:08

by header i meen menu

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Brockway

Participant

July 8, 2015 at 10:52

This is the response of the author plugin :

Generally, the theme author buys an Extended license of the plugin which allows them to bundle it with their theme. In such cases, the theme author is responsible for providing you the support, updates or other resources. Moreover, the purchase code of the theme, doesn’t work for other bundled plugins as they are totally independent products and independent authors.

If you need to keep up with latest updates and get support directly from the original authors of the plugin, you will need to buy the respective plugin and get your own license.

SO NOW FIX IT OR I ASK A REFUND AND WRITE A COMPLAIN AT ENVATO.

#73876 Copied

Eva Kemp

Support staff

July 8, 2015 at 17:12

Hello,

Please ask your host to increase values for the functions upload_max_filesize and post_max_size. After that clear browser cache and check the counter.

Thank you.
Regards,
Eva Kemp.

#74046 Copied

Brockway

Participant

July 8, 2015 at 17:17

upload_max_filesize and post_max_size are already really high.
But you dont share any reference value to set.

Can you be more specific and i will do it myself.

Regards.

#74051 Copied

Brockway

Participant

July 8, 2015 at 17:26

Here an example of what i already have :

Edit:

And seriously i dont see how a single “coming soon” page can go higher than the 8M default…

i up the values with no results.

Regards.

Please, contact administrator
for this information.

#74054 Copied

Brockway

Participant

July 8, 2015 at 17:32

Also i’m not even sure that my VC plugin is correctly activated…

#74060 Copied

Eva Kemp

Support staff

July 8, 2015 at 19:00

Hello,

Please try to increase upload_max_filesize and post_max_size values to 30M.

Thank you.
Regards,
Eva Kemp.

#74078 Copied

Brockway

Participant

July 8, 2015 at 19:16

Hi, i set 32M both.

Nothing change, can you try to search for the real issue now ? Because this is silly, really silly.

First you blame plugin dev, second you blame the hosting company…

Please try to atleast log into my panel, or even look at my website. In witch world a post need to get 32M to display a countdown ?

Also my menu is still not working too.

#74079 Copied

Brockway

Participant

July 9, 2015 at 11:29

Nice work avoiding me…

#74202 Copied

Olga Barlow

Support staff

July 9, 2015 at 12:54

Hello,

We are very sorry if someone from our support team didn’t help you concerning the problem with our theme.
We’ll definitely discuss and control this question!

According as to our company politics so to other developers on ThemeForest we don’t provide extending support or bugs fixes for 3rd-party plugins, even if they’re included in our theme. We can help you with different questions if a problem appears only with our theme. But if a problem persists with default WordPress theme and you need the plugin support you should buy a license and contact to their support team. Also we can contact the plugin support and ask about your problem, but in this case you have to understand that solution may take more time rather than you’d contact them directly!

What about your current problem: the reason was you disabled Optimized CSS, Optimized JS options in the plugin settings (Ultimate > Scripts & Styles). As you can see it isn’t related to our theme directly. Thank you for understanding.

We hope you won’t experience such difficulties using our product in future!

Regards,
Olga Barlow

#74259 Copied

peterandu

Participant

August 11, 2015 at 00:57

same question.

#79299 Copied

Jack Richardson

Support staff

August 11, 2015 at 07:20

Hello @peterandu,

Please clarify your problem and provide us with WP Dashboard credentials in Private Content.

Best regards,
Jack Richardson.

#79319 Copied
Tagged: countdown, issue, showing, solution, templates, woocommerce, wordpress
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