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Coupon at checkout is not clickable since last update

This topic has 7 replies, 4 voices, and was last updated 6 months ago ago by Andrew Mitchell

luc

Participant

March 18, 2024 at 11:52

Hi!

Since the last version is the coupon code field not working at the checkout.
How can I fix this?

Thanks in advance

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support staff only.

#387335 Copied Theme version: 9.2.9

6 Answers

Tony Rodriguez

Support staff

March 18, 2024 at 12:48

Hello, @luc,

Thank you for reaching out to us with your concern.

1/ Could you please check how it works when Advanced cart/checkout Layout is disabled in Xstore > Theme Options > WooCommerce > Cart/Checkout Layout?

2/ Please check how it works when not our theme, but the Storefront theme is activated (Appearance > Themes).

Let us know results.

We kindly recommend that you take a complete backup of your site before proceeding

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#387352 Copied

luc

Participant

March 18, 2024 at 15:01

Hi!

It works with the standard storefront active…
It looked like this before the update even with xstore active? Also at another website it looks different.

https://ibb.co/YbfYwQj
https://ibb.co/n1KY5Wm

Files is visible for topic creator and
support staff only.

#387376 Copied

Rose Tyler

Support staff

March 18, 2024 at 16:41

Hello,

Please provide the URL of your checkout page and temporary wp-admin access.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#387389 Copied

luc

Participant

March 18, 2024 at 16:56

Checkout url: https://www.allaboutkristy.nl/checkout/

Please contact administrator
for this information.

#387390 Copied

Rose Tyler

Support staff

March 18, 2024 at 17:06

Hello,

We’ve checked the page and we do not see the problem – https://prnt.sc/HsHWdqUGix5C Please clear cache and check one more time.

Kind Regards,
8theme team

#387395 Copied

Andrew Mitchell

Support staff

May 16, 2024 at 10:20

Dear luc,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#395442 Copied
Tagged: coupon issue woocommerce, fix unclickable coupon woocommerce, non-clickable woocommerce coupon, troubleshoot woocommerce checkout, unresponsive checkout coupon, update issue woocommerce coupon, wordpress woocommerce update error
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Coupon at checkout is not clickable since last update

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