Return to previous page

CPU/RAM Usage Max with installed xstore theme

This topic has 2 replies, 2 voices, and was last updated 4 months ago ago by Rose Tyler

khaled

Participant

November 29, 2024 at 00:11

Hello
I Just installed xstore theme , its nice theme I really like it
But o got suspended by hosting provider that the website is using max cpu / ram of my shared hosting plane
I don’t use any extra plug-in or special modifications
I have many websites with same hosting company , only this one using xstore theme suspended

Any advice?

#425781 Copied

1 Answer

Rose Tyler

Support staff

November 29, 2024 at 08:12

Hello, Khaled,

Thank you for reaching out to us and for your kind words about the XStore theme. We’re delighted to hear that you like it!

Could you provide some screenshots or analytics of CPU usage?

Please read the conversation on this topic – https://www.8theme.com/topic/high-usage-cpu/ and follow the recommendations from there first.

After that, please provide us with temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#425813 Copied
Viewing 2 results - 1 through 2 (of 2 total)