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CPU Usage Max Out when we installed X Store Theme

This topic has 25 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Zeal Evince

Participant

June 13, 2023 at 13:26

Hi,

We are facing server issues when we use the Xstore theme and the plugins required for this theme. We have and ecommerce store with 1000 daily visitors. But still our website CPU with 2 core is 90%. Can you please check our website and suggest how bring to down CPU usage.

Also Speed of the website has reduced considerably. We have disabled and dele

Admin details are shared in private area.

Please, contact administrator
for this information.

#359299 Copied Theme version: 9.1.6 WooCommerce version: 7.7.2

24 Answers

Zeal Evince

Participant

June 14, 2023 at 10:53

Hi,

Can you please revert on this issue?

#359381 Copied

Rose Tyler

Support staff

June 14, 2023 at 13:04

Hello, Zeal Evince,

We apologize for the delay in responding.

Could you provide some screenshots or analytics of CPU usage?

Please read the conversation in this topic – https://www.8theme.com/topic/high-usage-cpu/ and follow the recommendations from there first.

We hope this information is helpful.

Kind Regards,
8theme team

#359394 Copied

Zeal Evince

Participant

June 14, 2023 at 14:17

Hi,

Please find screenshot here https://ibb.co/n7hR1G3

We deleted all unnecessary menus as suggested in the link above. But still CPU is 70% to 80%. We have deactivated wp Rocket Plugin because when we activate wp rocket then CPU reaches 99%.

Can you please check and let us know.

#359402 Copied

Andrew Mitchell

Support staff

June 14, 2023 at 16:12

Hello,

We have added Ajaxify for some widgets and menu, which should reduce peak load on the server. Details on the screenshot – https://prnt.sc/XmFpzT1-exRy

We also recommend that you check the load without using third-party plugins.

As for the WP Rocket Plugin, a large load occurs during the caching process, after which the load will decrease.

Best Regards,
8Theme’s Team

#359413 Copied

Zeal Evince

Participant

July 13, 2023 at 13:49

Hi,

We are again facing the issue of CPU Max out. Please check the screenshot on following link: https://prnt.sc/t1tf-rxMf86O

We had to remove Wp cache plugin and install LiteSpeed Cache plugin. This plugin worked well till the recent updates. After the recent updates we are again facing Max CPU issue.

Can you please check and suggest a solution for the same. I have provided login details in private area.

Thanks & Regards,

Please contact administrator
for this information.

#361908 Copied

Andrew Mitchell

Support staff

July 13, 2023 at 17:54

Hello, Zeal Evince,

After updating themes or plugins, the cache is cleared, and the new version is recorded. This may lead to temporary overload, after which the problem should disappear once the cache is rewritten.
Please check this, and if the problem persists, please provide us with FTP access.

Best Regards,
8Theme’s Team

#361920 Copied

Zeal Evince

Participant

July 17, 2023 at 07:28

Hi,

We have waited for a week now and still the problem persist. You Can check out the recent status here. Please check the screenshot on following link: https://prnt.sc/VYisaNLy3gmr

Also in Google Analytics it shows only 3 users on website. Please check the screenshot: https://prnt.sc/Su6ONVLrCA9m

And still the CPU is at Max.

I have given details for the access to our hosting in Private area.

Thanks & Regards,

Please contact administrator
for this information.

#362097 Copied

Andrew Mitchell

Support staff

July 17, 2023 at 13:52

Hello,

We have made several improvements to speed up the theme and reduce server and database load. In order to make them effective, please re-upload the theme and plugin from the sources provided by us, or provide us with FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

Archives for re-upload:
XStore theme : https://we.tl/t-FlSiQVvWOL
XStore Core plugin : https://we.tl/t-1BR6aPFkQN

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#362130 Copied

Zeal Evince

Participant

July 17, 2023 at 15:38

Hi,

Please find the FTP Account details in Private area.

Thanks & Regards,

Please contact administrator
for this information.

#362144 Copied
Rose Tyler

Support staff

July 17, 2023 at 15:54
Hello,

We can’t connect FTP:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing
```
Please try to connect to FTP using FileZilla by yourself.
Is there a restriction by IP or something else?

Kind Regards,
8theme team
#362145 Copied
Zeal Evince

Participant

July 18, 2023 at 05:33

Hi,

Thanks for trying. I would request you to do what is required as you you have more knowledge about the same.

I have shared the details again. Can you please try to login again. Please use IP Address to login instead of hostname.

Thanks & Regards,

Please contact administrator
for this information.

#362171 Copied

Zeal Evince

Participant

July 18, 2023 at 12:53

Hi,

Have you made the required changes. We have received an email for WordPress about the fatal error due to xstore theme.

Please check the screenshot https://prnt.sc/7wgPMKNaI95L

Can you please update on the status of this ticket.

Thanks & regards,

#362262 Copied

Andrew Mitchell

Support staff

July 18, 2023 at 13:15

Hello,

We have uploaded an optimized version of the theme for you, and we have also noticed slow requests from third-party plugins, details in the screenshots below:
https://prnt.sc/3F7fAXYT1p8N
https://prnt.sc/Vmk_wiRBwtM_

We have also noticed that you are using two page builders simultaneously, which causes additional scripts and styles to be loaded, slowing down page loading and putting extra strain on the server, details in the screenshot below:
https://prnt.sc/KT-_aFupk6zV

Best Regards,
8Theme’s Team

#362263 Copied

Zeal Evince

Participant

July 18, 2023 at 13:57

Hi,

Thanks for your effort and time.

TM Extra Product Options Plugin and Customer Reviews Plugin are essential for our website. we need those two plugins.

We have disabled WPBakery Page Builder Plugin. But still we can see same errors.

#362265 Copied

Andrew Mitchell

Support staff

July 18, 2023 at 14:33

Hello,

Currently, we can see a large number of scripts and styles being connected by external plugins. Please try to disable some of them, and also ask your server provider to provide you with a log of the process load. Then it will be possible to identify which process is causing the server to overload.

Best Regards,
8Theme’s Team

#362270 Copied

Zeal Evince

Participant

July 19, 2023 at 04:56

Hi,

Host says MySQL database is the reason why CPU is reaching its max. Please check the screenshot https://prnt.sc/eoZ28dBsNR5N.

I have manually optimized the database from phpMyAdmin. If there is a better way to this please let me know.

Thanks & regards,

#362306 Copied

Andrew Mitchell

Support staff

July 19, 2023 at 15:17

Hello,

Do you keep server logs, which usually contain information about database requests?
If so, please send them to us so that we can assess their response time and query execution time.

Best Regards, 8Theme’s Team

#362377 Copied

Zeal Evince

Participant

July 20, 2023 at 13:53

Hi,

We had optimized the database and the website was working fine with CPU under control. But now we are facing new issue.

When ever we make some changes in the product pages and update it, then that product page cannot use its attributes for its variations.

Can you please check and help us sort this problem.

Currently affect products links are as follow

https://zealevince.com/shop/football-merchandise/clubs-and-country-football-jersey/club-football-jerseys/23-24-season-football-jerseys/arsenal-home-jersey-23-24-season-premium/

https://zealevince.com/shop/football-merchandise/clubs-and-country-football-jersey/club-football-jerseys/23-24-season-football-jerseys/arsenal-third-jersey-23-24-season-premium/

https://zealevince.com/shop/football-merchandise/clubs-and-country-football-jersey/club-football-jerseys/23-24-season-football-jerseys/psg-home-jersey-23-24-season-premium/

https://zealevince.com/shop/football-merchandise/clubs-and-country-football-jersey/club-football-jerseys/23-24-season-football-jerseys/bayern-munich-home-jersey-23-24-season-premium/

https://zealevince.com/shop/football-merchandise/clubs-and-country-football-jersey/club-football-jerseys/23-24-season-football-jerseys/liverpool-away-jersey-23-24-season-premium/

On above products variations are not visible on front end and on backend we cannot select “Used for variations” option in Attributes section.

Thanks & Regards,

#362471 Copied

Zeal Evince

Participant

July 20, 2023 at 14:07

Please check the attached screenshot where it is clear that Used for Variation option was available before we updated the product.

https://prnt.sc/xpy8yvh_3vND

And after updating the product Used for Variation option cannot be selected.

https://prnt.sc/LdSZFyAz_7Lr

Please contact administrator
for this information.

#362476 Copied

Rose Tyler

Support staff

July 20, 2023 at 14:20

Hello, Zeal Evince,

Please record a video of the problem.

We do not see the problem on – https://zealevince.com/shop/football-merchandise/clubs-and-country-football-jersey/club-football-jerseys/23-24-season-football-jerseys/arsenal-home-jersey-23-24-season-premium/

Best Regards,
8Theme’s Team

#362477 Copied

Zeal Evince

Participant

July 20, 2023 at 14:42

It is not working. Can you please clear the cache and check again. Or login to backend and update the product and try activating Used for Variation options.

We even disabled all the plugins and checked, but the issue still persist.

#362478 Copied

Rose Tyler

Support staff

July 20, 2023 at 14:50

Hello, Zeal Evince,

Please record a video of the problem, upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Best Regards,
8Theme’s Team

#362479 Copied

Zeal Evince

Participant

July 21, 2023 at 02:13

Hi,

We have noticed that the problem persist only when we try to make the changes through our own browser. When we changed the browser and updated the product page, it worked out just fine.

Again Thanks for your time and help. Most of the issues have been resolved now.

Regards,

#362511 Copied

Rose Tyler

Support staff

July 21, 2023 at 05:34

Hello, Zeal Evince,

Thank you for letting us know.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#362525 Copied
Tagged: installation, usage, woocommerce, wordpress, x-store theme
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