Return to previous page

CPU Usage Very High with Only 2-3 clicks

This topic has 5 replies, 3 voices, and was last updated 4 months, 2 weeks ago ago by Andrew Mitchell

princewood

Participant

October 4, 2024 at 09:15

Hi, the CPU usage is much higher than a normal woocommerce theme I used before. It’s very easy to reach 100% CPU usage with only 2-3 clicks while other woocommerce theme on the same server is only 5-20% CPU usage. I tried to use cache and deactive all plugins but it doesn’t help. Further information may related to this issue: when I install the theme I got “Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) ” and I increase the memory_limit from 128M to 512M. What should I do to solve this issue?

#417071 Copied Theme version: 9.4.2

4 Answers

Rose Tyler

Support staff

October 4, 2024 at 09:51

Hello, Princewood,

Thank you for reaching out to us with your concern. We understand the importance of ensuring smooth operation of your store and we apologize for any inconvenience caused by the high CPU usage.

To assist you effectively, could you please provide us with the following details:
– The specific activities or features being utilized when the CPU usage increases.
– Any error messages or logs that you might have noticed during this time.
– Provide us with temporary wp-admin and FTP access.

This information will help our technical team to diagnose the issue accurately and provide a suitable solution.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#417080 Copied

princewood

Participant

October 4, 2024 at 10:17

Hi please check the temporary accesss in private content

Please contact administrator
for this information.

#417086 Copied

princewood

Participant

October 4, 2024 at 16:23

Update: I tried to create an all new environment that only installed XStore demo. The CPU usage is still very high. If I open the home page 3 times in 3 seconds. The CPU usage is 100%

#417232 Copied

Andrew Mitchell

Support staff

October 5, 2024 at 11:25

Hello, princewood,

I hope this message finds you well. I am writing to inform you that due to the extensive range of functionalities and features unique to our theme, it inherently requires more resources compared to other themes. In an effort to optimize performance, we have temporarily disabled some features within the sale booster section. This adjustment is intended to reduce the overall load.

Should you continue to experience any issues, please assist us by sending any relevant server logs. Specifically, we would appreciate logs that detail processes or queries that are consuming significant resources. This information will greatly aid us in resolving the issue more efficiently.

Thank you for your understanding and cooperation.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#417313 Copied
Tagged: cpu usage, fix high cpu usage, high cpu usage, performance issues, woocommerce performance, woocommerce wordpress themes, wordpress optimization
Viewing 5 results - 1 through 5 (of 5 total)