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CPU use of resources - by Aryanna_p - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 2 years ago ago by Rose Tyler

Aryanna_p

Participant

February 3, 2023 at 13:27

Hello support,

I have this problem with my website: CPU saturation.
My hosting said it can be a plugin, or a process or a script.

I’ve examined the rouserce panel on cpanel: lsphp process that is a generic php problem.

Can you help me find a solution?
Regards
have a great day

#345962 Copied Theme version: 8.3.5 WooCommerce version: 8.0

9 Answers

Shicka

Participant

February 3, 2023 at 13:51

Please I faced the same problem , our website is dropping suddenly !!!

I need urgent help

#345969 Copied

Rose Tyler

Support staff

February 3, 2023 at 14:55

Hello, Aryanna_p

Provide us with more detail, please, and screenshots.

Have you tried to disable 3rd party plugins and check then?

Provide temporary wp-admin access also.

Best Regards,
8Themes Team

#345978 Copied

Rose Tyler

Support staff

February 3, 2023 at 14:56

Hello, Shicka

Please open up a separate topic https://www.8theme.com/forums/xstore-wordpress-support-forum/ for your problem, describe it in more detail, and provide temporary wp-admin access, via the Private Content area.

Best Regards,
8Themes Team

#345979 Copied

Aryanna_p

Participant

February 4, 2023 at 17:25

Hello, credential in private area, thank you

Please contact administrator
for this information.

#346031 Copied

Rose Tyler

Support staff

February 5, 2023 at 11:33

Hello, Aryanna_p

On your screenshots, we do not see that the problem comes from our theme.
Please do the next test:
– disable all plugins, except WooCommerce, XStore Core, WPBakery Page Builder, and check the result,
then enable plugins one by one and check the results.
Let us know the results.

Best Regards,
8Themes Team

#346056 Copied

Shicka

Participant

February 5, 2023 at 11:36

Hi , How are you

Please find our credential

Private Content

Please contact administrator
for this information.

#346057 Copied

Rose Tyler

Support staff

February 5, 2023 at 11:52

Hello, Shicka

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information. We’ve edited your reply and moved access into the Private Content area.

We asked you to describe your problem in more detail and do this via a new topic, you just ignored this part of our reply.
We want to help you, but we do not see the problem on your site, so please provide more information about it with screenshots.

The latest info in error logs comes 3rd party plugin – https://prnt.sc/l2V1XwnEbtcH
, so you may try to disable plugins that do not come bundled with XStote and check if your problem is solved after that.

Best Regards,
8Themes Team

#346059 Copied

Aryanna_p

Participant

February 14, 2023 at 16:00

Hello,
the hosting told me that there are PHP fatal errors due to code incompatibility. And to check if the code is compatible with the version of PHP used the 8.1.14
Still have the problem.

#346947 Copied

Rose Tyler

Support staff

February 14, 2023 at 16:02

Hello, Aryanna_p

Ask your hosting provider to downgrade the PHP version to 7.4 or 8.0.

Kind Regards,
8theme team

#346948 Copied
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