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Crashes after clicking “Grid and List view”

This topic has 2 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Roland

Participant

August 14, 2023 at 15:03

Welcome! We bought the theme and there is an unpleasant phenomenon: if I click on it a few times in the “grid and list view”, the listing page crashes. Both on mobile phone and computer. Why is this, how can it be improved? Please answer, it would be important to improve!

Please check on the web page sent, if you click the list or grid view repeatedly and back and forth, then this status will appear. On a computer, the sidebar slides down and behind the products, and on a mobile phone, the products that appear at the bottom look strange.

#364525 Copied Theme version: 9.1.9 WooCommerce version: 7.8.2

1 Answer

Rose Tyler

Support staff

August 14, 2023 at 15:11

Hello, Roland,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please go to Theme Options > WooCommerce (Shop) > Shop > Products style > Show Excerpt In Content Product > Off.
It is because your excerpt contains tags, and when a part of the excerpt is taken to show on the Shop page, some unclosed tags cause the problem. Keep the option disabled or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.
We hope this information is helpful.

Kind Regards,
8theme team

#364528 Copied
Tagged: fix woocommerce issues, grid and list view crashes, woocommerce grid list view, woocommerce troubleshooting, woocommerce wordpress themes, wordpress ecommerce solutions, wordpress themes crashes
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