Return to previous page

Create an account in checkout - by marlinda

This topic has 11 replies, 2 voices, and was last updated 7 years, 3 months ago ago by Rose Tyler

marlinda

Participant

August 22, 2017 at 14:49

Hi

I just updated the theme and I notice that the “Create an account” box in checkout is not followed by a “choose password” box (I don’t have it set to create pw automatically). If I refresh the page I can breifly see the password box, and then it’s gone again.

Many thanks
Linda

Please, contact administrator
for this information.

#170595 Copied

10 Answers

Rose Tyler

Support staff

August 23, 2017 at 07:41

Hello,

Please provide a screenshot for better understanding and check your settings in WooCommerce > Settings > Checkout / Accounts.

Regards

#170647 Copied

marlinda

Participant

August 23, 2017 at 07:53

Hi

Here is a screenshot:
https://www.dropbox.com/s/k0c0vkcinls48z3/Account.JPG?dl=0

I’ve already checked the settings as and they look ok.

Kind regards
Linda

#170652 Copied

marlinda

Participant

August 23, 2017 at 08:40

Urgent!
See private

Please, contact administrator
for this information.

#170664 Copied
Rose Tyler

Support staff

August 23, 2017 at 08:50
Please try to add this code in custom css:
```
.checkout .create-account input[type="checkbox"] {
    margin-top: 5px;
}
```
Regards
#170668 Copied
marlinda

Participant

August 23, 2017 at 11:19

Thank you, it looks good at first sight but then it disappears. Really strange…
Plese have a look from your end if the same happens to you.

Login details in private in case you need it.

Please, contact administrator
for this information.

#170688 Copied

Rose Tyler

Support staff

August 23, 2017 at 13:14

Hello,

I’ve checked your site http://prntscr.com/gc1ppz
Please help me to recreate the issue. What browser do you use for testing?

Regards

#170697 Copied

marlinda

Participant

August 23, 2017 at 13:37

Ahhh it’s Safari!

I was logged in to Chrome, so I used Safari to check.
When I log out from Chrome and check it looks ok, so it’s only in Safari that it doesn’t work.

#170700 Copied

Rose Tyler

Support staff

August 23, 2017 at 13:54

Do you use new version of Safari? Even in Safari browser, I do not see the problem.

Regards

#170701 Copied

marlinda

Participant

August 23, 2017 at 14:17

I think I have the newest version for windows; 5.1.7. But if you don’t see the problem and if it works in Chrome I think it’s good enough. Thank you for all your help!

#170704 Copied

Rose Tyler

Support staff

August 23, 2017 at 14:19

You’re welcome!
Feel free to ask if you need any help.

Regards

#170706 Copied
Viewing 11 results - 1 through 11 (of 11 total)