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Create products categories menu issue after try

This topic has 3 replies, 3 voices, and was last updated 1 years ago ago by Andrew Mitchell

scrumgum

Participant

March 30, 2024 at 18:49

Hi there support team!
Im facing an issue trying to create a header categories menu.
My steps are navigating to the appearance page, creating a new menu, and creating the “Rings” menu and this is where I failed to find the woocommerce products categories menu options.
I see a notification message above saying that this theme is not support categories.

The bottom line is, what can I do to create a proper categories menu, each of which will later be a trigger for the mega menu?

Thank you!

Please, contact administrator
for this information.

#389306 Copied Theme version: 9.3.2

2 Answers

Luca Rossi

Support staff

March 31, 2024 at 08:18

Hello @scrumgum,

Thank you for reaching out to us with your query regarding the creation of a header categories menu on your website.

We understand that you are experiencing difficulty in finding the WooCommerce product categories menu options while setting up your “Rings” menu. It seems that there might be a misunderstanding due to the notification message you’ve mentioned, which states that the theme does not support categories.

To assist you further, we would like to clarify that our theme does support the creation of category menus, including the ability to use them as triggers for a mega menu. It’s possible that the product categories are not currently visible in the menu editor screen. To resolve this, please follow these steps:

1. Navigate to the ‘Appearance’ > ‘Menus’ page in your WordPress dashboard.
2. At the top right of the screen, click on ‘Screen Options’.
3. Under the ‘Show on screen’ section, ensure that the checkbox for ‘Product Categories’ is ticked.
4. Once you have done this, you should be able to see the ‘Product Categories’ panel on the left-hand side of the menu editor.
5. You can now add your desired product categories to the menu and arrange them as needed.

If you have already tried these steps or if the issue persists, please set the provided account to Administrator so we can take a closer look at the Menus.

We are committed to ensuring that your experience with our theme is smooth and enjoyable, and we are here to help you every step of the way. Please do not hesitate to get in touch if you require further assistance.

Best Regards,
8Theme’s Team

#389350 Copied

Andrew Mitchell

Support staff

March 31, 2024 at 09:01

Dear scrumgum,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#389355 Copied
Tagged: create woocommerce categories, fix woocommerce issue, product categories menu, woocommerce menu problem, woocommerce templates, wordpress issue, wordpress templates solution
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