Creating my “about” page, no Elementor blocks inserted but browser vizualisation show some content

This topic has 8 replies, 3 voices, and was last updated 10 months ago ago by Andrew Mitchell

  • Avatar: diatomee
    diatomee
    Participant
    February 26, 2024 at 22:26

    Hi,

    I am trying to make my “about page”
    I started from the orginal Marseille01 about page but deleted all Elementor component to put the ones I need

    As shown in a screenshot, in my elementor builder, the page is empty (no blocks…)
    When I go to my browser to previzualise, I see a text and the socials links (shown in other screenshot)….. Can you help me understand where it comes from ?

    thanks a lot
    Nathalie

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    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2024 at 08:53

    Hello, Diatomee,

    Thank you for reaching out to us with your query regarding the “about page” on your website.

    Your site is under maintenance mode, so we can’t check it.

    Could you please provide temporary wp-admin access and the URL of the “about page”?

    You provided 1 screenshot, please provide others also.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: diatomee
    diatomee
    Participant
    February 27, 2024 at 09:14

    Hi,

    Thanks for your answer.
    Here is the other files that shows the browser view

    In private area info for website access.

    Thanks

    Please contact administrator
    for this information.
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    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2024 at 09:54

    Hello, Diatomee,

    We appreciate your prompt response.

    Private Content.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: diatomee
    diatomee
    Participant
    February 27, 2024 at 10:22

    Hi

    Thanks
    I can’t see your screenshot (it says screenshot removed)

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2024 at 10:26

    Hello, Diatomee,

    We appreciate your prompt response.

    Private Content.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: diatomee
    diatomee
    Participant
    February 27, 2024 at 16:13

    Thanks

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 27, 2024 at 16:13

    Dear diatomee,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

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