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Création d’Email – multi langue + personnalisation des champs

This topic has 7 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

sophie

Participant

December 8, 2023 at 11:42

Bonjour,

Je rencontre deux problèmes lors de mes personnalisations d’e-mail via le builder Email du thème.

1) Pourriez-vous svp m’expliquer comment je dois faire pour les e-mail des utilisateurs dans d’autre langue ? Comment se passe la traduction ?

2) Je souhaite ajouter les informations liées aux clients qu’il inscrit lors de son inscription (adresse ) Voir capture d’écran ici: https://we.tl/t-bgpkIq7Awk
Quelles code dois-je ajouter pour faire apparaître ces informations dans le mail ”nouveau compte” car il n’existe pas à ma connaissance un shortcode pour le faire. Merci beaucoup

#376107 Copied Theme version: 9.2.5 WooCommerce version: 8.2.2

6 Answers

Rose Tyler

Support staff

December 8, 2023 at 13:07

Hello, Sophie,

Thank you for reaching out to us with your queries regarding email customizations using the Email Builder in our theme. We’re here to assist you with both of your concerns.

1) We would like to inquire whether you intend to develop a multilingual website by employing a plugin, or if you simply wish to translate the content?

2) We would like to inquire whether you are utilizing an auxiliary plugin to modify the registration form. If so, we advise you to initially reach out to the support team of the respective plugin for assistance.

Best Regards,
8Theme’s Team

#376116 Copied

sophie

Participant

December 8, 2023 at 13:11

Good morning,

I thank you for your feedback.

I want to use a plugin but I haven’t made my choice yet. Is there one that has better compatibility with the theme?

For the registration form, I use the default fields for the address. I added fields with a ”Custom Field’ plugin from woo commerce) But this does not concern the address fields.

#376118 Copied

sophie

Participant

December 8, 2023 at 13:33

One more question, how do I know where the shortcodes will look for the information?

For example, I want to insert the first and last name of the customer with the short code but nothing appears. On the other hand, the account has the first and last name fields filled in.

Thanks in advance

#376125 Copied

Rose Tyler

Support staff

December 8, 2023 at 17:01

Hello, Sophie,

We appreciate your prompt response.

1/ We are pleased to inform you that our theme is fully compatible with WPML.
https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

2/ We would like to inform you that our support is limited to the default fields provided by WooCommerce. If you have integrated extra fields for registration through an additional plugin and require assistance in displaying them, please note that this request falls outside the purview of our standard support services.
For such customizations, we recommend reaching out to our partners, who specialize in tailored solutions. You can initiate this process by contacting them at: https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel Alternatively, you may also consider consulting with the developers of the specific plugin you are using for further guidance.

We appreciate your understanding and are here to assist with any issues within our support scope. https://www.8theme.com/documentation/xstore/support/support/

3/ We would like to inform you that you can utilize only the following shortcodes: https://prnt.sc/w6qIf679_4m3.
Should you encounter any bugs, we kindly request that you furnish us with detailed information regarding the issue. Accompanying your description with screenshots or a video would greatly assist us in understanding and addressing the problem more effectively.

Best Regards,
8Theme’s Team

#376152 Copied

sophie

Participant

December 8, 2023 at 17:27

Hello, I understand well, however I do not use a special plugin to collect this information. These are the basic woo commerce fields and I use the usual shortcodes in the application. See the following screenshots: https://we.tl/t-gmhVg0S34e

#376156 Copied

Rose Tyler

Support staff

December 11, 2023 at 08:46

Hello, Sophie,

Thank you for your response.

As you can see, we replace {customer_name} shortcode with WooCommerce generated value based on order -> https://prnt.sc/ErQuDpsxKfbH ($order->get_formatted_billing_full_name())
1/ Could you try to use instead of {customer_name} -> {first_name} or combination of {first_name} {last_name}
2/ Did you check how it works with another order? Maybe the order you are sending for testing reasons is broken with such data you need to output in email.
3/ How does it work with default (non-builder) emails ?

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#376261 Copied
Tagged: customizable email templates, e-commerce solutions, email creation, multi-language support, personalized fields, woocommerce templates, wordpress themes
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