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Credit card details dont work the card fields are erased when you move the page

This topic has 7 replies, 2 voices, and was last updated 11 months ago ago by Tony Rodriguez

Russo Christophe

Participant

November 8, 2023 at 21:58

Hello

Our customers that they can’t enter their credit card details as the page keeps flickering. Can you have a look please?

Thx

#373090 Copied Theme version: 9.2 WooCommerce version: 8.2.1

6 Answers

Tony Rodriguez

Support staff

November 9, 2023 at 05:58

Hello, @Russo Christophe,

1/ We regret to inform you that we are currently unable to review your website. Please refer to the attached image for further details. https://imgur.com/huQZmea

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

This will greatly assist us in understanding the problem more clearly. Additionally, we require temporary WP-admin access to your site in order to investigate the situation more thoroughly.

2/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#373100 Copied

Russo Christophe

Participant

November 9, 2023 at 08:11

Voici mon problème

https://wetransfer.com/downloads/f4617368052eb678b3ee8546fd261ca020231109071009/9475cc70e0be7add072ab9204f8dba5220231109071030/ca74c2?trk=TRN_TDL_01&utm_campaign=TRN_TDL_01&utm_medium=email&utm_source=sendgrid

#373114 Copied

Russo Christophe

Participant

November 9, 2023 at 08:12

Et voici le lien de mon site web

https://leshop124.fr/

#373115 Copied

Tony Rodriguez

Support staff

November 9, 2023 at 08:54

Hello, @Russo Christophe,

We appreciate your effort in providing a video illustrating the problem you are experiencing. To address your issue effectively, we kindly ask you to follow the necessary steps outlined below.

1/ Could you please check how it works when Advanced cart/checkout Layout is disabled in Xstore > Theme Options > WooCommerce > Cart/Checkout Layout?

2/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#373120 Copied

Russo Christophe

Participant

November 10, 2023 at 07:26

Le problème semble résolu en désactivant les paramètres du panier avancé
Merci du support
Cordialement

#373241 Copied

Tony Rodriguez

Support staff

November 10, 2023 at 07:36

Hello, @Russo Christophe,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

#373244 Copied
Tagged: card details erased, credit card error, page movement issue, secure payment solutions, troubleshooting woocommerce, woocommerce fix, wordpress templates
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Credit card details dont work the card fields are erased when you move the page

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