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Credit card info disappear on chrome when scrolling

This topic has 4 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Tony Rodriguez

Francois

Participant

February 10, 2023 at 19:38

Hi, we’ve updated a WordPress site with Xstore recently. As an online store, we have a credit card gateway for users to add their credit card info.
For users that don’t have an account or are not connected to the site, when entering any info in the credit card fields, as soon as they scroll down or click on other fields the info they’ve added disappears.

This works fine if the users are connected. If unconnected, it works well on Firefox, and on mobile, but not on Chrome.

I checked out, maybe it’s cache issues but did not find the problems.

Please, contact administrator
for this information.

#346637 Copied Theme version: 9.0.3 WooCommerce version: WordPress 6.1.1

3 Answers

Tony Rodriguez

Support staff

February 11, 2023 at 05:28

Hello, @Francois,

We suggest that you navigate to XStore >> Theme Options >> WooCommerce >> Cart/Checkout Layout and turn OFF the “Advanced Layout” option.

After saving the changes, please clear your browser cache and check back to your site. We hope this will resolve your issue.

Best Regards,
8Theme’s Team

#346647 Copied

Francois

Participant

February 15, 2023 at 02:58

Great, this solved it. Thank you!

#346972 Copied

Tony Rodriguez

Support staff

February 15, 2023 at 07:15

Hello, @Francois,

We would greatly appreciate it if you could leave a 5-star rating for our Theme and Customer and Technical Support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us. We hope you have a great day.

Best regards,
8Theme’s Team

#346982 Copied
Tagged: chrome, credit card, disappear, scrolling, templates, woocommerce, wordpress
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Credit card info disappear on chrome when scrolling

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