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Credit card payment form can’t display in Chrome browser

This topic has 6 replies, 3 voices, and was last updated 8 months, 3 weeks ago ago by Jack Richardson

Miya

Participant

June 6, 2024 at 05:36

Hi team,

I’ve updated the Xstore theme, once done that, I found the credit card payment method form couldn’t show, which we can’t input the card details. This issue happened when you use Chrome browser, while it can be showed properly in Safari.

By the way, the payment plugin I use is “WooCommerce Stripe Gateway” latest version Version 8.3.1. It was working good before I updated the theme to the latest version.

Please check and advise how to trouble shooting for this issue.

Thank you!

Please, contact administrator
for this information.

#398342 Copied Theme version: 9.3.11

5 Answers

Rose Tyler

Support staff

June 6, 2024 at 06:38

Hello, Miya,

Thank you for reaching out to us. Please provide some screenshots and FTP access, we will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#398354 Copied

Miya

Participant

June 6, 2024 at 06:53

Hi team,

Please find related FTP access with the private info.

I’ve attached three screenshots for your reference, one from Safari mobile browser that is normal and can display the credit card payment form properly. The other two screenshots were using Chrome browser with computer and mobile, they couldn’t display the form.

By the way, I set up the checkout page using Xstore theme checkout classic layout.

Your prompt help will be highly appreciated as customers can not use it to pay now.

Thank you!

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#398357 Copied

Rose Tyler

Support staff

June 6, 2024 at 07:03

Hello,

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#398364 Copied

Miya

Participant

June 6, 2024 at 07:18

Hi team,

I’ve set up as per your requirement, please help to check it now.

Thank you.

Please contact administrator
for this information.

#398371 Copied

Jack Richardson

Support staff

June 6, 2024 at 11:31

Dear @Miya,

I hope this message finds you well. We have noticed that there are JavaScript errors occurring on the checkout page, which appear to be associated with the Afterpay Gateway for WooCommerce plugin. You can view the specific errors via this screenshot link: https://prnt.sc/iOgyWqtRgpwd.

To resolve these issues, we recommend contacting the support team for the Afterpay Gateway for WooCommerce plugin. They should be able to provide you with the necessary assistance to correct these errors.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

#398423 Copied
Tagged: best selling themes, chrome browser compatibility, credit card payment, payment form issue, troubleshooting woocommerce, woocommerce themes
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