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Critical error in mobile version in my website

This topic has 14 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

Sakis K

Participant

September 30, 2022 at 15:01

n June we had discussed my problem:

Hi, I have the site ifoodsuppliers.gr and I have the same problem in mobile
My site is OK in desktop but it has a message for a critical error in mobile version.
I have alreade deactivated jetpack plugin.

I have the same problem again
I thought that you has reslolved this
I couldn’t reply to the previous topic
https://www.8theme.com/topic/private-conent-for-critical-error-in-my-mobile-page/
Please check again

#335493 Copied Theme version: 8.3.4

13 Answers

Rose Tyler

Support staff

September 30, 2022 at 15:08

Hello,

Please provide correct wp-admin and FTP access.
IPs – 176.98.91.219 and 176.98.70.171

Regards

#335494 Copied

Sakis K

Participant

September 30, 2022 at 15:10

What are your servers IP’s to put them in our whitelist for FTP?

#335496 Copied

Rose Tyler

Support staff

September 30, 2022 at 15:11

IPs – 176.98.91.219 and 176.98.70.171

Regards

#335498 Copied

Sakis K

Participant

September 30, 2022 at 15:44

Read the private content area

Please contact administrator
for this information.

#335501 Copied

Rose Tyler

Support staff

September 30, 2022 at 15:59

Thanks for wp-admin access.
We cant connect FTP, please check.

Regards

#335505 Copied

Sakis K

Participant

October 2, 2022 at 07:42

Hi

I have answer from my webhosting partner

They say that the ips are not blocked ant they have tested them
Please send a printscreen. So we could see what is the problem

Sakis

#335589 Copied

Rose Tyler

Support staff

October 3, 2022 at 07:48

Hello,

Please see the screenshot – https://prnt.sc/ZazCupb3tSMY

Regards

#335650 Copied

Sakis K

Participant

October 3, 2022 at 08:38

OK
Please, try again now

#335654 Copied

Rose Tyler

Support staff

October 3, 2022 at 09:40

Hello,

Can’t connect – https://prnt.sc/uXYYkL2ALzF5 , unfortunately.

Regards

#335656 Copied

Sakis K

Participant

October 3, 2022 at 10:23

The answer of the IT

“Please proceed to restart router and filezilla, and forward us the new IPv4.”

Could you do this?

#335662 Copied

Rose Tyler

Support staff

October 4, 2022 at 13:32

Hello,

Please add this IP to the Whitelist also – 176.98.89.228
As we can see, there is no fatal error on your site from mobile now. Have you solved it? If not, provide URL of page with the problem.

Regards

#335780 Copied

Sakis K

Participant

October 4, 2022 at 13:56

Hi,

Now I see that we haven’t the problem in mobile view
I thnik that the site had a bug for some days

I will see the site in next days for sure

#335785 Copied

Rose Tyler

Support staff

October 4, 2022 at 15:01

Hello,

Ok. Thanks for letting us know

Regards

#335791 Copied
Tagged: critical, error, mobile, templates, woocommerce, wordpress
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