Return to previous page

Critical error in multisite wordpress intallation

This topic has 5 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Andrew Mitchell

Mirko

Participant

October 7, 2024 at 10:35

Something went wrong, and the page is not available could you please help me?

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#417552 Copied

4 Answers

Rose Tyler

Support staff

October 7, 2024 at 10:55

Hello, Mirko,

There is a critical error on the page.
1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

2/ Provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

3/ Contact your hosting provider and ask to check and fix this error https://prnt.sc/Wtvey0IZ2YAk visible in the browser console.

Best Regards,
8Theme’s Team

#417560 Copied

Mirko

Participant

October 7, 2024 at 11:26

have a look in private content area please

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#417564 Copied

Mirko

Participant

October 7, 2024 at 13:07

Now I see this error in debug mode..

Files is visible for topic creator and
support staff only.

#417585 Copied

Andrew Mitchell

Support staff

October 8, 2024 at 13:09

Hello, Mirko,

We would like to express our gratitude for providing us with the necessary access. We have implemented some changes and kindly request that you review them. Please ensure to clear your browser’s cache before doing so. Additionally, please note that the loading of the editor might take some time.

These fixes will also be included in the upcoming update.

Best Regards,

8Theme’s Team

Files is visible for topic creator and
support staff only.

#417800 Copied
Tagged: critical wordpress installation issues, fix wordpress multisite error, multisite wordpress error, troubleshoot woocommerce multisite, woocommerce themes error
Viewing 5 results - 1 through 5 (of 5 total)