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Critical Error on new site on activation of et-core plugin

This topic has 7 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Rose Tyler

mjwilson94

Participant

November 3, 2020 at 14:04

Hi, I have a brand new site. No other plugins etc on it.

The theme has installed and works fine but every time I activate the Core plugin it causes critical error. Only way to fix is to remove via File Manager (FTP).

Cheers,

#257530 Copied Theme version: 7.1

6 Answers

mjwilson94

Participant

November 3, 2020 at 14:14

Can confirm issue with 3.1Core Plugin – as I have just installed the 3.0.2 version and it works perfectly – despite of course asking me to upgrade.

#257531 Copied

Olga Barlow

Participant

November 3, 2020 at 17:08

Hello,

What version of the XStore theme do you use?
Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check the issue?

Regards

#257551 Copied

mjwilson94

Participant

November 14, 2020 at 13:37

Apologies for the late reply – I have included requested details!

Please contact administrator
for this information.

#259531 Copied

Rose Tyler

Support staff

November 14, 2020 at 16:40

Hello,

I’ve updated the theme and Core plugin to the latest versions. Please check now.

Regards

#259544 Copied

mjwilson94

Participant

November 14, 2020 at 17:05

Thanks Rose – what seemed to be the issue? Just in case it happens again or on another site?

Thanks

#259548 Copied

Rose Tyler

Support staff

November 14, 2020 at 17:35

I am not sure, because did not face any issue during the update.
If you face a similar error next time, update the theme and Core ( https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ ) first.
Also, you can enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#259552 Copied
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Critical Error on new site on activation of et-core plugin

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