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Critical Error on the site after updating to version 9.1.1

This topic has 8 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

Manish

Participant

April 17, 2023 at 14:50

Hello, just installed and started development of the latest version of the theme(version 9.1.1) and core plugin version 5.1.1. Suddenly the site is broken and showing me a critical error on the site. The core plugin is causing the problem for the site break, I run the WordPress debugger and tried it. Can you please kindly assist me to solve the problem?

Please, contact administrator
for this information.

#353485 Copied Theme version: 9.1.1 WooCommerce version: 7.6.0

7 Answers

Rose Tyler

Support staff

April 17, 2023 at 14:58

Hello, Manish,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin and FTP access, so we can take a closer look.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation.

Kind Regards,
8theme team

#353487 Copied

Manish

Participant

April 17, 2023 at 15:37

Hello,

Shared all the details required in the private content area, please kindly pick it up from there. please fix the problem as soon as possible as I have a client deliverable.

Please contact administrator
for this information.

#353491 Copied

Rose Tyler

Support staff

April 18, 2023 at 07:45

Hello, Manish,

Could you please, share in private content the ftp path to your WordPress files?

Kind Regards,
8theme team

Please contact administrator
for this information.

#353538 Copied

Manish

Participant

April 18, 2023 at 07:55

Hello,

Shared the details in the private Content, please check.

Please contact administrator
for this information.

#353541 Copied

Rose Tyler

Support staff

April 18, 2023 at 08:34

Hello, Manish,

Thank you for your response.

We are sure that it was not the issue after the update but this issue was caused by a specific url link you set for ‘Locate us’ item with multiple ‘Comma’ chars -> https://prnt.sc/TffegpndRF2p that created errors when item attributes were combined -> https://prnt.sc/inQ6VWPBvSPO

Mostly we created this widget for basic Menu items with unique styles for each of them, so for you case we made those ‘Contact us’ links with default text editor and the same styles recreated -> https://prnt.sc/eUBPOZ8Z0AoJ

Hope the result you have now is ok for you!

Kind Regards,
8theme team

#353549 Copied

Manish

Participant

April 18, 2023 at 08:53

Hello,

Thanks for the quick response. i hope this work.

Thank you

#353556 Copied

Rose Tyler

Support staff

April 18, 2023 at 10:04

Hello, Manish,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#353583 Copied
Tagged: critical error, themes, update, version 9.1.1, woocommerce, wordpress
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