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Critical error on the website. Customers cannot buy

This topic has 4 replies, 2 voices, and was last updated 4 months ago ago by Tony Rodriguez

LVRB

Participant

November 26, 2024 at 00:55

I have clients indicating that the website tells them that there is a critical error.

Another problem they indicate is that when adding products to the cart it does not appear.

Another problem is that an AJAX Error message appears in both Safari and Chrome…

I also want to know if the theme is now 100% compatible with WordPress version 6.7, since I had to go back to version 6.6.2 due to the problem with translations and other errors.

I attach screenshots of the problems with the clients.

Please, contact administrator
for this information.

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#425215 Copied Theme version: 9.4.4

3 Answers

Tony Rodriguez

Support staff

November 26, 2024 at 08:00

Hello, @LVRB Love’s Rebel,

Thank you for contacting us and for using XStore.

1/ To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.5) and XStore core plugin (5.4.5). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, Please clear your browser cache and check again.

2/ We would like to inform you that the new version of the theme (9.4.5) compatible with the latest version of WooCommerce and with the most recent version of WordPress (6.7) https://xstore.8theme.com/update-history/

3/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#425234 Copied

LVRB

Participant

November 26, 2024 at 17:34

Wordpress is on version 9.7.1

Do you know if Xstore is 100% compatible and does not have translation and button function errors like before?

#425349 Copied

Tony Rodriguez

Support staff

November 27, 2024 at 05:27

Hello, @LVRB Love’s Rebel,

Thank you for your response.

We would like to inform you that the new version of the XStore theme (9.4.5) and core plugin (5.4.5) are compatible with the latest version of WooCommerce and with the most recent version of WordPress (6.7) https://xstore.8theme.com/update-history/

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We hope you will never face any issues.

Best Regards,
8Theme’s Team

#425389 Copied
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