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Critical Error on website arises when update XStore Core plugin

This topic has 10 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Andrew Mitchell

Furqan Zafar

Participant

July 6, 2024 at 08:05

I am facing critical error issues on website when updating the plugin of xstore core.

#403333 Copied Theme version: 3.2

9 Answers

Furqan Zafar

Participant

July 6, 2024 at 08:25

Adding FTP and WP Admin access

Please contact administrator
for this information.

#403335 Copied

Tony Rodriguez

Support staff

July 6, 2024 at 08:32

Hello, @Furqan Zafar,

Thank you so much for purchasing our theme and contacting our support center.

We have thoroughly reviewed your website and are pleased to confirm that everything is functioning correctly. For your reference, we have included a screenshot in the private content area of our correspondence.

Should you continue to experience any issues, please do not hesitate to provide us with a screenshot of the problem and the URL of the affected page. Additionally, kindly provide administrative login details so that we can investigate further and assist you accordingly.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#403337 Copied

Furqan Zafar

Participant

July 6, 2024 at 08:49

I have reverted the website back to old version after it crashed.. i am providing you with admin access on the same details given before to check ..

#403340 Copied

Tony Rodriguez

Support staff

July 6, 2024 at 09:04

Hello, @Furqan Zafar,

Upon reviewing your website, we have noticed that the version of the XStore theme and XStore core plugin currently in use is significantly outdated.

To ensure optimal performance and security, we strongly recommend that you update to the latest versions of both the XStore theme and the XStore core plugin. You can find detailed instructions and the benefits of updating via the following links:

– Update History for XStore Theme: [https://xstore.8theme.com/update-history/](https://xstore.8theme.com/update-history/)
– Guide to Updating the Theme: [https://www.8theme.com/documentation/xstore/theme-installation/theme-update/](https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)
– Guide to Updating Plugins: [https://www.8theme.com/documentation/xstore/plugins/plugins-update/](https://www.8theme.com/documentation/xstore/plugins/plugins-update/)

We kindly recommend that you take a complete backup of your site before proceeding.

We hope you find this information helpful. Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#403342 Copied

Furqan Zafar

Participant

July 8, 2024 at 12:09

I have updated both the theme and plugin now.. but there is one display issue. The front end is showing rather distorted website while the back end theme options shows everything is fine… can you please check this issue.. attaching screenshots for review.

I have updated 2 themes: Xstore, XStore Child
and one plugin: Xstore Core

Files is visible for topic creator and
support staff only.

#403596 Copied

Tony Rodriguez

Support staff

July 8, 2024 at 12:41

Hello, @Furqan Zafar,

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache before revisiting your site.

Should you require further assistance, do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#403601 Copied

Furqan Zafar

Participant

July 8, 2024 at 12:45

Thank you so much.. what was the issue so that if it happens again we can also do it

#403605 Copied

Tony Rodriguez

Support staff

July 8, 2024 at 12:56

Hello, @Furqan Zafar,

We are pleased to inform you that we have successfully resolved the issue you reported. The necessary adjustments were made by removing multiple header conditions found under the following navigation path: Xstore > Theme Options > Header Builder > Multiple Header. https://youtu.be/BpeXfzNwkOc?si=jRVA67FngTp9B-dM

Should you require further assistance or have any additional questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#403609 Copied

Andrew Mitchell

Support staff

July 8, 2024 at 12:56

Dear Furqan Zafar,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#403610 Copied
Tagged: critical website error, fix woocommerce theme issues, resolving woocommerce critical error, troubleshooting wordpress errors, update plugin error solutions, wordpress woocommerce themes, xstore core plugin update
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Critical Error on website arises when update XStore Core plugin

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