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Critical error when clicking on Order Button on xStore

This topic has 3 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Andrew Mitchell

Boucherie Diouri

Participant

January 18, 2024 at 13:38

Hi,

when I click on the order button on my website I have a critical error with no specific message. I’ve just contact you and you have updated the website and the core but the order button still not working. The problem appears 3 days ago and I don’t know what to do.

help me please

Please, contact administrator
for this information.

#380429 Copied Theme version: 9.2.6

2 Answers

Rose Tyler

Support staff

January 18, 2024 at 17:26

Hello, Boucherie Diouri,

Thank you for reaching out to us with your concern.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Furthermore, we have noted that your current environment is running on PHP version 8.2.10. To ensure optimal compatibility and performance, we advise you to downgrade to PHP version 8.1.

Let us know the results.

Best Regards,
8Theme’s Team

#380487 Copied

Andrew Mitchell

Support staff

January 18, 2024 at 23:06

Dear Boucherie Diouri,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#380508 Copied
Tagged: best selling, critical error, online store solution, order button, troubleshooting, woocommerce themes, xstore
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Critical error when clicking on Order Button on xStore

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