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Critical error when searching in dutch in the searchbar

This topic has 8 replies, 3 voices, and was last updated 1 days ago ago by Jack Richardson

gewoonbovenaan

Participant

December 9, 2024 at 21:46

somehow when pressing search in dutch the webshop gets a critical error. https://gyazo.com/d37ad093b4c153b44bd58c8122ff8ee0
when i turn off xcore plugin the error is away and functions normally: https://gyazo.com/f5014977045b58a55be8a17970968c35

how to solve this?

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7 Answers

Rose Tyler

Support staff

December 10, 2024 at 08:10

Hello,

Thank you for reaching out to us.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

2/ Provide correct temporary wp-admin access https://prnt.sc/6b-pUXmE02u0 and FTP access.

Best Regards,
8Theme’s Team

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gewoonbovenaan

Participant

December 10, 2024 at 08:52

Hi,

thanks for reply.
I have put the debug mode on.

herewith the access for ftp and admin.

best regards.

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Rose Tyler

Support staff

December 10, 2024 at 08:56

Hello,

We appreciate your prompt response.

Upon reviewing the error log, we identified the following errors – https://prnt.sc/XYmqT-LlgWi_
To resolve this matter, we kindly ask that you contact your hosting provider and request their assistance in addressing this issue. Once it is resolved, please let us know.

Best Regards,
8Theme’s Team

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gewoonbovenaan

Participant

December 10, 2024 at 09:30

Hi,

i have contacted siteground hosting where we have a very fast hosting, and they say the following:

Please note that such memory limits are pre-set by default on all of our Shared hosting plans and cannot be increased as this will improve your account performance but it will worsen the server performance overall.
There are two options – you can upgrade your hosting plan to Cloud so this limit can be increased for you, or you can look for an alternative plugin to use. because xcore is the one that’s causing the error.`

so what to do?

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Rose Tyler

Support staff

December 10, 2024 at 10:03

Hello,

Our core plugin, in itself, is not an issue. It is essential for the proper functioning of the theme. However, please note that every activated plugin on your website consumes server memory and resources. If you are unable to increase the server parameters, we recommend reviewing the currently activated plugins on your site and reducing their number where possible.

Best regards,
8Theme Team

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gewoonbovenaan

Participant

December 16, 2024 at 20:18

Hi, there is something weird in it. Several plugins point to the xstore theme. Siteground say its xstore, even WPML tells the following:

2. The Xstore theme is officially compatible with WPML. Please ensure to follow our guides here.

https://wpml.org/documentation/theme-compatibility/building-multilingual-ecommerce-sites-using-xstore-and-wpml/

3. The fatal error you are getting is most probably due to this error:

Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 33443024 bytes) in /home/customer/www/tierformen.eu/public_html/wp-includes/class-wpdb.php on line 2345

We suspect a collision with the theme or another plugin might cause this problem. If possible, get your site into a minimum environment, switching to the parent Xstore theme and having no plugins activated except WPML.

First, you must check if the problem persists when the theme is switched to the parent Xstore theme. Please ensure that the Xstore theme is updated to its later version. If it persists, deactivate all plugins except WPML, its add-ons, and WooCommerce without any extensions. Then, please check if the problem persists. If it does not persist, start by activating the plugins individually and checking when the issue comes back, then report to me which plugin was the culprit.

Then i activated the parent theme xstore. and the errors are gone: https://gyazo.com/96153dbcbded6b2dc52d5481dc8f25a8
searchbar works well and the errors are vanished. can you please check again?

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Jack Richardson

Support staff

December 17, 2024 at 16:04

Dear @gewoonbovenaan,

We hope this message finds you well.

Kindly refer to the screenshot provided in the private area, as well as the following article for detailed information regarding the issues you are experiencing, along with their respective solutions: https://www.8theme.com/topic/elementor-editor-not-loading-and-showing-error-relating-to-operand-types/#post-427248.

Additionally, we recommend considering an increase in the memory limit for your website. You can find a helpful guide on how to do so here: https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/.

Should you require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

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