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Critical error when trying to acces wp admin

This topic has 11 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

Namaste

Participant

July 17, 2023 at 21:43

Error in the pc. Could you please fix it?

Please, contact administrator
for this information.

#362161 Copied Theme version: 9.1.7

10 Answers

Rose Tyler

Support staff

July 18, 2023 at 05:44

Hello, Namaste,

Thank you for getting in touch with us.

Please provide FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption).

Kind Regards,
8theme team

#362172 Copied

Rose Tyler

Support staff

July 18, 2023 at 06:52

Hello, Namaste,

We apologize for the inconvenience.

Please download patcher.php file – https://we.tl/t-ZG6ZYgCOKD and re-upload it into xstore/framework folder via FTP.

Kind Regards,
8theme team

#362188 Copied

Namaste

Participant

July 18, 2023 at 08:09

I see that you successfully accessed FTP that I shared. The site is working. Thank you for the fix.

#362211 Copied

Rose Tyler

Support staff

July 18, 2023 at 08:12

Hello, Namaste,

Thank you for your response.
Have a nice day!

Kind Regards,
8theme team

#362213 Copied

TheOne

Participant

July 18, 2023 at 09:02

Hello,

I have the same problem (error in private). Do i use the same file you provided?

Please contact administrator
for this information.

#362227 Copied

Rose Tyler

Support staff

July 18, 2023 at 09:06

Hello, TheOne,

Please download patcher.php file – https://we.tl/t-ZG6ZYgCOKD and re-upload it into xstore/framework folder via FTP.

Kind Regards,
8theme team

#362231 Copied

Namaste

Participant

July 19, 2023 at 07:40

Hi,

Not sure what has happened but after yesterday my translation files are gone…

#362327 Copied

Rose Tyler

Support staff

July 19, 2023 at 08:55

Hello, Namaste,

The problem with patcher.php can’t affect translation, and we did not do any changes on your site.
Do you have a backup? Some hosting providers do regular backups for customers.

Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder,
with correct names, for example, for XStore theme: xstore-tr_TR.po, and xstore-core-tr_TR.po for XStore Core plugin, then you will not lose translation after the update – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#362335 Copied

Namaste

Participant

July 19, 2023 at 09:02

Thanks, I am really not sure what has happened. I created files as normal and the location was chosen automatically as you described. I updated the theme and when I went to the translation it was gone. Really not sure what has happened. It will be easier to translate again than retrieve back up as I just started last week. Just wondering how it could happen

#362337 Copied

Rose Tyler

Support staff

July 19, 2023 at 09:35

Hello, Namaste,

You may try to use our pre-created translation files – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Kind Regards,
8theme team

#362344 Copied
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