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Critical Error when updating theme - by Firefly1998

This topic has 4 replies, 2 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

  • Avatar: Firefly1998
    Firefly1998
    Participant
    September 1, 2020 at 14:46

    I’m getting a critical error when updating the theme and am locked out of the admin users portal. I did submit a support request last week but have not heard back so am resubmitting. Thank you

    Please, contact administrator
    for this information.
    #250140 Copied Theme version: 6.3.2 WooCommerce version: 4.4.1
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 2, 2020 at 16:21

    Hello,

    There is only one topic from you – this one.
    As I can see you are using the latest version of the theme http://prntscr.com/uabxe0
    Where do you have the fatal error?

    Regards

    #250263 Copied
    Avatar: Firefly1998
    Firefly1998
    Participant
    September 2, 2020 at 16:28

    https://fmfattues.wpengine.com/wp-admin/users.php

    #250264 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 3, 2020 at 16:20

    Hello,

    It looks that problem was caused by the compatibility of the third-party plugin that you use with the Screets Live chat plugin http://prntscr.com/uayxcw
    We found that you don’t use the Screets Live chat plugin and removed that. After that users page works fine.

    Regards

    #250409 Copied
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