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Critical error with X-Store, Standard template works fine

This topic has 2 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

Shark

Participant

September 14, 2023 at 13:23

Hi folks,
after installing Tooltip-Plugin with X-Store I’ve some critical errors in Logfile and also I can’t reach backend, frontend works.

I have to deactivate plugin or change to standard-template to enter backend. With standard-template everything works fine.

Any idea how to fix?

Best regards.

Please, contact administrator
for this information.

#367477 Copied Theme version: 9.1.14 WooCommerce version: 8.1.0

1 Answer

Rose Tyler

Support staff

September 15, 2023 at 09:43

Hello, Shark,

Thank you for contacting us and for using XStore.

We can not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

You may try to contact the support of the plugin.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#367555 Copied
Tagged: critical error solutions, standard template success, woocommerce error fix, woocommerce template troubleshooting, wordpress woocommerce solutions, x-store template issues
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