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Critical graphic error. - by JulianBeats

This topic has 27 replies, 3 voices, and was last updated 9 years, 4 months ago ago by Eva Kemp

JulianBeats

Participant

July 8, 2015 at 13:29

Hello

i have an issue with the background on my website. just upload 2 screen shot 1 wen im offline on my website cant see background on website the 2° is wen i login all appare normal.

i just delete cache and refresh the website many time bat that error still there. also try with different browsers and sema error. “so the 1st time work well bat if you refresh you cant see nothing”

error
How need to look!

also the slider dont be loaded.

http://julianbeats.com
http://julianbeats.com/50-beats-bundle/
———————————————————————————————-

Now my wishlist have many time that dont work. wen click browsers my wishlist go in a white page.

———————————————————————————————–

Please, contact administrator
for this information.

#73937 Copied Theme version: latest WooCommerce version: latest

26 Answers

Eva Kemp

Support staff

July 8, 2015 at 15:26

Hello,

When I viewed your site being not logged in I saw this content:
http://storage2.static.itmages.com/i/15/0708/h_1436365284_3350525_4b5f316d06.png
Try to check it in another browser.

I’ve uploaded updated “woocommerce” folder to the directory wp-content/themes/royal and renamed your old folder to “woocommerce_old”.

Now Wishlist page is working.
Please check.

Regards,
Eva Kemp.

#74006 Copied

JulianBeats

Participant

July 8, 2015 at 15:43

About graphic. You need to refresh the page and you can see the error on area with a beck ground. On home page also slide don’t work.

How i can fix the woocommerce “cart” aldera other 2 issue I see on the woocommerce info.

Thank you for the wishlist.

#74021 Copied

JulianBeats

Participant

July 8, 2015 at 18:57

now i have a big problem cant go on my product

http://julianbeats.com/product/50-beats-2gb/

i also updated Ultimated addons abt the error on pages dont work

#74077 Copied

JulianBeats

Participant

July 9, 2015 at 06:27

MY PRODUCT PAGE AND SINGLE PRODUCT LINKS DONT WORK NOW!

http://julianbeats.com/product/50-beats-2gb/

http://julianbeats.com/beats-catalogue/

#74128 Copied

Jack Richardson

Support staff

July 9, 2015 at 09:30

Hello,

We can’t access your WP Dashboard. There is an error:
“The connection was reset”.
Are there any problems on a server where your site is hosted?

Please check it.
Best regards,
Jack Richardson.

#74173 Copied

JulianBeats

Participant

July 9, 2015 at 09:42

Not really. The server have a protection bat other time have enter in with no problem. Can you try with a IP different. If you can try from Italy.

My woocommerce don’t working you know till you changed the woocommerce folder.

Regards

#74176 Copied

JulianBeats

Participant

July 9, 2015 at 10:32

Fatal error: Call to undefined function et_page_config() in /home/uiiy9xcp/domains/julianbeats.com/public_html/wp-content/themes/royal/woocommerce/archive-product.php on line 16

I see this error on my phone.

#74182 Copied

Eva Kemp

Support staff

July 9, 2015 at 10:33

Hello,

As I see the site starts working when “woocommerce” folder is renamed.
Please specify if you made any changes to this folder.
There are 2 of them in the directory public_html/wp-content/themes/royal:
woocommerce and woocommerce_old. So what is the parent one that was included in the theme package?
Please check what changes you made to this folder.

Regards,
Eva Kemp.

#74183 Copied

JulianBeats

Participant

July 9, 2015 at 10:38

I don’t do nothing. You changed that plz check you 1st reply on this post. You do that for fix wish list.

#74186 Copied

Eva Kemp

Support staff

July 9, 2015 at 15:06

Hello,

As I see you’re using old theme version. You need update it. I’ve deleted current Woocommerce folder and renamed back “woocommerce_old” to “woocommerce”.
So please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#74303 Copied

JulianBeats

Participant

July 9, 2015 at 15:43

Hello

now on the top of my website i have this error ” Notice: Undefined variable: options in /home/uiiy9xcp/domains/julianbeats.com/public_html/wp-content/themes/royal/framework/theme-options.php on line 2451 ”

The scloll menu and other things

http://julianbeats.com/product/hologram/ check this
also on some product i see this:

#74307 Copied

Eva Kemp

Support staff

July 9, 2015 at 16:30

Hello,

The problem has been fixed.
Please check.

Regards,
Eva Kemp.

#74322 Copied

JulianBeats

Participant

July 9, 2015 at 18:07

Now i have to ask if you can fix other 2 issue.

1) Breadcrumbs Style. cant see it. check http://julianbeats.com/contact-us/ and other pages
on this time i use from your theme http://julianbeats.com/terms-and-conditions/ have a graphic error with the menu.

2) have issue with the blog. they show the full post not “READ MORE” http://julianbeats.com/blog/

3) “Set your main menu in Appearance > Menus” on scroll menu wen i try on firefox
4) on firefox the icon of the cart on scroll menu have a graphic error.
5) no checkout button on cart section?

Thank you for fixing my other issue!

#74351 Copied

Eva Kemp

Support staff

July 10, 2015 at 09:22

Hello,

We can’t access your wp-admin panel. There is an error: “Connection was reset”. Have you restricted the access to it?
Please check it with your host.

1. Do you want the breadcrumbs on Contact page to be the same as on this page http://julianbeats.com/terms-and-conditions/ ?

2. Please read this article to add “Read more” button for posts:
https://www.8theme.com/blog/using-read-more-button-on-wordpress-blog/

3. I’ve checked your site on Firefox and the menu in fixed header is shown:
http://storage1.static.itmages.com/i/15/0710/h_1436516390_3020261_b053b1858a.png

4. As you can see from the screenshot http://storage1.static.itmages.com/i/15/0710/h_1436516390_3020261_b053b1858a.png there is no graphic error for Cart icon.

5. You need delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from a new theme package that you downloaded.

Regards,
Eva Kemp.

#74431 Copied

JulianBeats

Participant

July 10, 2015 at 10:34

Hello

1) the breadcrumbs don’t appare. On F.A.Q section I do by my self. I see the breadcrumbs for other page on dashboard section. And I select any kind of impostato like paralax or other section the background don’t appare if you can check out her page like “Store” or simplicity product pages you can see no back ground immage.

About this link I sey have an graphic error with the menu. http://julianbeats.com/terms-and-conditions/

2) now will try with the new woocommerce folder..

Thank you.

#74446 Copied

JulianBeats

Participant

July 11, 2015 at 00:54

hello

1) as you can see http://storage1.static.itmages.com/i/15/0710/h_1436516390_3020261_b053b1858a.png the background dont appare. i have already set bat wen the website have updatete the backgound not be showed. on term and condition i have set a background by my self so no.

2)as you can see on http://julianbeats.com/terms-and-conditions/ have di litle more distance from menu and background.

thank you for fixing my other issue!

#74599 Copied

Jack Richardson

Support staff

July 11, 2015 at 08:15

Hello,

We still can’t access your wp dashboard:
http://storage1.static.itmages.com/i/15/0711/h_1436598844_4035749_e2df2dc0b1.png
Please check it with your hosting provider support.

I don’t see any issues on “Terms and Conditions” page:
http://storage1.static.itmages.com/i/15/0711/h_1436598913_2945349_8ecb80ec96.png
Please check it with different browsers and make sure they are up to date.

Best regards,
Jack Richardson.

#74631 Copied

JulianBeats

Participant

July 11, 2015 at 10:05

hello.

i dont know hot let you enter on the dashboard. this is server try to defend by hacker and other things! so i think the best whay is change ip and broswer if you can!

about hte number 2

thank you!

#74663 Copied
Eva Kemp

Support staff

July 13, 2015 at 11:54
Hello,

Please add this code in custom.css to decrease space under the menu:
```
.content-page, .page-content {
    margin-top: 0px !important;
}
```
Seems you updated the theme incorrectly because there is no such icon issue on our test site. Please try to reupload theme files of the latest version.

Regards,
Eva Kemp.
#74814 Copied
JulianBeats

Participant

July 13, 2015 at 18:09

hello now space is ok! thank you

I updated the theme again nothing change with that issue background dont appare

Thank you

#74932 Copied

JulianBeats

Participant

July 13, 2015 at 18:19

hello now space is ok bat onli for crome

I updated the theme again nothing change with that issue background dont appare

#74936 Copied
Eva Kemp

Support staff

July 13, 2015 at 18:53
Hello,

Please add this code to fix cart icon:
```
.fixed-header .cart-bag .ico-sum::before {
    border-color: #DE2833;
}
.fixed-header .ico-sum::before {
    display: block;
}
.ico-sum::before {
    display: none;
}
```
I’ve checked your site in Firefox and there is no space under the menu:
http://storage4.static.itmages.com/i/15/0713/h_1436809969_5773561_03479ab096.png

Regards,
Eva Kemp.
#74949 Copied
JulianBeats

Participant

July 14, 2015 at 12:39

Hi Thank you.
I need to fix the issue with the background on contact us. So I have add the immage still not appare on contact us/ store and other page.

On term and condition and faq is a immage I let from old theme.

Check julianbeats/beat-store
julianbeats/contact-us

Thank you.

#75097 Copied

Jack Richardson

Support staff

July 14, 2015 at 15:27

Hello,

To add breadcrumbs background image go to Theme Options > Color Scheme > Breadcrumbs background. Please try it.

Best regards,
Jack Richardson.

#75160 Copied

JulianBeats

Participant

July 14, 2015 at 15:34

Already do that don’t work

#75163 Copied

Eva Kemp

Support staff

July 14, 2015 at 16:22

Hello,

Please open access for us to wp-admin panel as we can’t open WP admin page.

Thank you.
Regards,
Eva Kemp.

#75176 Copied
Tagged: critical, error, graphic, themes, woocommerce, wordpress
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