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Cross-selling section – add to cart qtity

This topic has 7 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Jack Richardson

Shady021

Participant

August 23, 2024 at 11:14

Hello
When I add a product to the basket from the cross-selling products, the quantity selector doesn’t display the available stocks. I can add 50 products even though I only have 3 in stock.
How can I correct this?
Thanks

#411316 Copied Theme version: 9.3.16

6 Answers

Rose Tyler

Support staff

August 23, 2024 at 12:57

Hello Shady021,

Thank you for reaching out to us with your concern.

To assist you more effectively, we kindly request that you record a video demonstrating the issue. Please upload the video to a file-sharing service, such as https://wetransfer.com/, and share the URL with us.

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#411337 Copied

Shady021

Participant

August 24, 2024 at 08:25

Hi
Thanks for your reply.

Here you ll find video link:

https://www.swisstransfer.com/d/6831f9d0-4f79-486a-9d7a-307e78510387

Thanks !

David

Please contact administrator
for this information.

#411439 Copied

Rose Tyler

Support staff

August 25, 2024 at 09:22

Hello, Shady021,

We hope this message finds you in good health and spirits. We would like to inform you that your inquiry has been forwarded to our technical specialist and will be addressed in due course. Currently, we are experiencing a high volume of inquiries, and it is likely that we will be able to address your concern after the weekend.

We apologize for any inconvenience caused by this delay and sincerely appreciate your patience and understanding.

Best Regards,
8Theme’s Team

#411518 Copied

Jack Richardson

Support staff

August 26, 2024 at 08:02

Hello @Shady021

Could you please, try to deactivate select quantity type and check if the issue persists with default quantity input type as our select inherits the values of min/max quantity from the global WooCommerce functions for product. Also, please, check the private content message.

Kind regards, Jack Richardson

Please contact administrator
for this information.

#411603 Copied

Shady021

Participant

August 30, 2024 at 11:01

Hi

Thanks for your reply. I tried but doesnt work. Please find a new password in content area

thanks

David

Please contact administrator
for this information.

#412337 Copied

Jack Richardson

Support staff

August 30, 2024 at 13:27

Hello @Shady021

We have implemented for you the solution previously provided in next reply -> https://www.8theme.com/topic/bug-with-out-of-stock-message-on-the-site/#post-364530.
So now the quantity on each product are based on the max amount, please, check now.

Kind regards,
Jack Richardson
The 8theme’s team

#412384 Copied
Tagged: add to cart quantity, boost online sales, cross-selling section, effective cross-selling, increase cart value, woocommerce templates, wordpress ecommerce
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