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Cross-sells Products / Upsells Products / Related Products

This topic has 10 replies, 3 voices, and was last updated 2 months ago ago by Luca Rossi

Ben

Participant

December 3, 2024 at 22:13

Hello,

I’m contacting you because I have a problem understanding cross-sells products, Upsells Products, Related Products. I tested these 3 elements on a product page. I’ve also filled in the product selection on the woocommerce product page, but no products appear. Have I forgotten a setting or is there a problem?

I’ve attached some screenshots to help you understand.

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9 Answers

Tony Rodriguez

Support staff

December 4, 2024 at 08:23

Hello, @Ben,

Thank you for contacting us and for using XStore.

1/ https://prnt.sc/sLmvkSZaaYek – Please read about upsells products here – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
To show them on a single product page the next element can be used – https://prnt.sc/XgXruirGH9Z7

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

2/ If the issue persists, Please providethe URL of the page on which you are facing the issue and your site wp-admin access in the private content area so we can check and help you.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Ben

Participant

December 4, 2024 at 09:29

Hello,
I am experiencing a blockage, here is the requested information

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Tony Rodriguez

Support staff

December 4, 2024 at 09:45

Hello, @Ben,

Thank you for your response.

We are currently unable to access your website. To assist you further, we kindly request that you provide the following details in the [private content area]:

– WordPress admin access URL
– Username
– Password

This will allow us to investigate the issue and provide the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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Ben

Participant

December 4, 2024 at 10:10

Hello,

OK

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Tony Rodriguez

Support staff

December 4, 2024 at 12:05

Hello, @Ben,

Thank you for providing us with access to your wp-admin panel.

After reviewing your website, we temporarily activated the XStore Parent theme and found no issues. The upsell products are displaying correctly on your site when using the parent theme.

It appears that the issue you are experiencing is caused by custom code added to your child theme. We kindly recommend reviewing the additional code in your child theme and consulting your website developer to address and resolve the issue.

We hope this information is helpful. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Ben

Participant

December 4, 2024 at 13:21

Thank you for watching, on the child theme, I removed the bits of code that I had added, all that remains is yours. These concern an intervention on the product category pages for the display of blocks every 2 product lines.

There are no other additional pieces of code.

The css does not seem to impact the bulleted list of upsells

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Luca Rossi

Support staff

December 5, 2024 at 10:26

Dear Ben,

We hope this message finds you well.

Could you kindly resend the FTP account details at your earliest convenience? Editing the theme files through the WordPress admin panel is not the safest approach.

Thank you for your understanding and assistance.

Best regards,
The 8Theme Team

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Ben

Participant

December 5, 2024 at 11:50

Hello Team,

Yes of course

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Luca Rossi

Support staff

December 6, 2024 at 09:57

Dear Ben,

We hope this message finds you well.

We wanted to inform you that we have made some updates to the custom codes, and the products are now displaying correctly on the single product page.

However, we would greatly appreciate your assistance in addressing an issue with the short product descriptions. Specifically, there are some unclosed HTML tags within the short descriptions, which are causing the product listings to appear broken. You can refer to the following screenshots for more details:
– (https://www.awesomescreenshot.com/image/51921426?key=4980edd3e4e20ce976e48231f39a0bb4)
– (https://www.awesomescreenshot.com/image/51921403?key=9359ed506928402aa8c3563f86c2d680)

To resolve this, you might find the following tools helpful for removing or fixing the HTML code:
– (https://www.htmlcorrector.com/)
– (https://www.browserling.com/tools/html-strip)

Thank you in advance for your support. Please let us know if you need any further information or assistance from our side.

Best regards,
The 8Theme Team

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