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CURL error 7: Failed to connect to 8theme.com port 443: Connection refused

This topic has 10 replies, 2 voices, and was last updated 8 months, 1 weeks ago ago by Andrew Mitchell

gewoonbovenaan

Participant

July 23, 2024 at 11:03

I can not connect with Xstore on my temporary staging domain. https://friendly-noyce.185-57-8-238.plesk.page/

We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists.
cURL error 7: Failed to connect to 8theme.com port 443: Connection refused

Please, contact administrator
for this information.

#406503 Copied Theme version: 9.3.14

9 Answers

Andrew Mitchell

Support staff

July 23, 2024 at 12:41

Hello, gewoonbovenaan,

We hope this message finds you well. We kindly request that you take a moment to review the following articles that may be pertinent to your current tasks:

1. https://copyprogramming.com/howto/curl-7-couldn-t-connect-to-host-what-is-wrong-in-my-settings
2. https://wpastra.com/docs/wp_error-curl-error-7-failed-to-connect-to-websitedemos-net/
3. https://bobcares.com/blog/curl-error-7-failed-to-connect-to-port-443/

We appreciate your attention to these resources and look forward to any insights you might have.

Best Regards,
The 8Theme Team

#406529 Copied

gewoonbovenaan

Participant

July 23, 2024 at 13:12

i did but it has the same settings as all of my websites running with Xstore (and i have many licenses) but the problem is that i made a copy of a website and transferred it to a staging one with a temporary domainname. Nothing in the settings is blocking a port.

#406534 Copied

Andrew Mitchell

Support staff

July 23, 2024 at 13:21

I hope this message finds you well. Could you kindly provide us with the FTP access details? This information will assist us in better understanding the issue at hand. Additionally, we have encountered a warning when attempting to access your website. For your reference, I have attached the relevant details in the accompanying files.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#406541 Copied

gewoonbovenaan

Participant

July 23, 2024 at 13:26

herewith

Please contact administrator
for this information.

#406543 Copied

Andrew Mitchell

Support staff

July 23, 2024 at 14:35

I hope this message finds you well. We are currently unable to identify the cause of the issue you are experiencing. To assist you further, could you please confirm whether your server utilizes a blacklist or whitelist? If so, kindly check if the following IP addresses are blocked: 176.9.106.102 and 136.243.62.35.

Additionally, please provide us with the IP address of your server so that we can conduct a thorough investigation.

Thank you for your cooperation.

Best regards,
8Theme’s Team

#406556 Copied

gewoonbovenaan

Participant

July 23, 2024 at 15:05

hi, We dont use a whitelist or blacklist so this is not relevant unfortunately. this is the IP of the server. 185.57.8.238

#406567 Copied

Andrew Mitchell

Support staff

July 24, 2024 at 15:15

Hello, gewoonbovenaan,

We are pleased to inform you that we have successfully resolved your issue. Kindly verify at your earliest convenience.

Best Regards,
The 8Theme Team

#406767 Copied

gewoonbovenaan

Participant

July 25, 2024 at 14:11

What have you done that you think this is solved? Because i have tried to update it. https://gyazo.com/34b7dec4d6a0e61b1c0a694a763a5743 but error occurs still.

#406972 Copied

Andrew Mitchell

Support staff

July 25, 2024 at 17:51

Hello, gewoonbovenaan,

We hope this message finds you well. We are writing to inform you that we have recently made some updates to our server. We kindly request that you try update theme at your earliest convenience.

Best Regards,
The 8Theme Team

#407012 Copied
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