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Custom font doesn't show on some laptops

This topic has 4 replies, 2 voices, and was last updated 5 years, 3 months ago ago by Olga Barlow

  • Avatar: Annet
    Annet
    Participant
    August 15, 2019 at 15:34

    Hi, I have a custom (non-web) font and on some laptop it does show and on some it doesn’t. Can I do something about that?

    #219206 Copied Theme version: 5.4
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 15, 2019 at 16:52

    Hello,

    How did you add custom font on your site? Did you use our custom font option? What formats of the font have you uploaded? Do you have a problem with different PC or maybe different browsers (Safari, Chrome, FF)?
    Provide link to page and tell me what element use the custom font, provide screenshot for better understadning?

    Regards

    #219210 Copied
    Avatar: Annet
    Annet
    Participant
    August 25, 2019 at 16:49

    Hi!

    I’ve uploaded a custom font via Appearance, theme options, typhography:
    https://prnt.sc/oxau6a

    I will check with which browsers it’s not working.

    #220047 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 27, 2019 at 12:16

    Hello,

    Try to upload fonts with the same name but other formats TTF and WOFF in addition to existing one. Maybe you check the site using old versions of browsers that do not support OTF format. We use the latest versions of browsers and don’t see any issues with your custom font http://prntscr.com/oy3tu2

    Regards

    #220135 Copied
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