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Custom HTML 1 and 2 not from product page builder not showing up on real devices?

This topic has 4 replies, 2 voices, and was last updated 1 years ago ago by Tony Rodriguez

Nicolo

Participant

November 10, 2023 at 17:23

Hello

Feel free to log in and check -as u can see there the backend theme editor is showing the custom html block but not on the frontend real results.

#373395 Copied Theme version: 9.2.2 WooCommerce version: last

3 Answers

Tony Rodriguez

Support staff

November 11, 2023 at 06:02

Hello, @Nicolo,

We would like to inform you that the problem you have encountered originated from a conflict involving multiple template conditions. Our team has taken the necessary steps to remove the condition and has subsequently published the updated template. This action has successfully resolved the issue you were experiencing.

For your reference, please see the attached image which illustrates the resolution in the private content area.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#373418 Copied

Nicolo

Participant

November 11, 2023 at 13:09

Ok i see.

Thanks for letting me know about the problems source.

#373448 Copied

Tony Rodriguez

Support staff

November 11, 2023 at 13:20

Hello, @Nicolo,

We appreciate your prompt response and understanding.

Should you have any additional inquiries, do not hesitate to reach out to us at your convenience. Our team is dedicated to providing assistance whenever you require it.

Thank you for getting in touch with us.

Wishing you a pleasant weekend.

Best Regards,
The 8Theme Team

#373450 Copied
Tagged: custom html, not showing up, product page builder, real devices, woocommerce themes, wordpress
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